Digital Support & Online Selling Volunteer

IW Volunteer; United Kingdom; On-site; GBP 10,000 - 40,000; Full time

Job summary

A local community support organisation is seeking a Digital Support & Online Selling Volunteer to assist unpaid carers in managing their online presence. This role includes helping to create selling profiles on platforms like Etsy and providing digital skills training. Ideal candidates are patient and confident with technology. The opportunity offers flexible hours and the chance to make a meaningful difference in the community.

Benefits

Make a meaningful difference

Gain experience in digital mentoring

Become part of a friendly team

Qualifications

• Willingness to learn about online selling practices.
• Ability to explain concepts clearly to beginners.
• Organised and reliable while working independently or in a team.

Responsibilities

• Help carers create and manage online selling profiles.
• Support digital confidence through one-on-one sessions.
• Assist with practical digital skills and safety online.

Skills

Confident in using online platforms

Basic understanding of digital safety

Good communication and interpersonal skills

Patient and approachable

Job description

Digital Support & Online Selling Volunteer

Hours: Flexible, to suit your availability

Purpose of the Role

Carers Isle of Wight supports unpaid carers across the Island who look after family members or friends. Many carers create art, crafts or handmade items as a creative outlet or small income stream, but need support to share or sell their work online.

We are looking for a volunteer who can help carers set up and manage an online presence — such as a simple website or a selling platform like Etsy, eBay, or Folksy — so that they can showcase and sell their creations confidently and independently.

The role could also include offering broader digital support, such as helping carers to get more comfortable using smartphones, tablets, social media, or other online tools to stay connected and organised.

Main Tasks

• Support carers to:
  • Create and manage online selling profiles or simple websites.
  • Upload photos, write descriptions, and manage sales or listings.
  • Understand how to maintain their sites safely and independently.
• Provide one-to-one or small group support to build carers’ digital confidence.
• Assist with practical digital skills, such as:
  • Setting up email accounts and passwords securely.
  • Using tablets, mobile phones, and apps.
  • Staying safe online and recognising scams.
• Encourage and empower carers to develop self-sufficiency in managing their digital tools and platforms.
• Keep simple records of support sessions if required.

Training and Support

• Full induction and ongoing support provided by Carers Isle of Wight staff.
• Access to relevant training opportunities.

Benefits to You

• Make a meaningful difference to local carers’ lives.
• Share your digital and creative skills for social good.
• Gain experience in digital mentoring and community support.
• Meet new people and become part of a friendly, supportive team.

Skills

Skills and Qualities Required

• Confident in using online platforms such as Etsy, Shopify, or WordPress (or willing to learn).
• Basic understanding of digital safety, social media, and online selling practices.
• Patient, approachable, and able to explain things clearly to beginners.
• Good communication and interpersonal skills.
• Reliable, organised, and able to work independently or as part of a team.
• Respectful of confidentiality and sensitive to carers’ individual circumstances.
• A genuine interest in supporting others to develop new skills and confidence.
• Diversity and equal opportunities policy
• Accessibility
• Age restrictions
• Complaints Policy
• Confidentiality Policy
• Health and Safety Policy
• Ongoing support
• Suitable for Duke of Edinburgh Award
• Suitable for Supported Volunteering
• Suitable for Under 16's
• Suitable for Under 18's
• Training provided
• Volunteers covered by insurance

When can I volunteer?

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Morning No No No No No No No

Afternoon No No No No No No No

Evening No No No No No No No

Location

This opportunity has no specific location.

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