Digital Projects Manager - Customer Service Transformation

Connected Local Government; North East; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A local government entity in the UK is looking for a Project Manager to join their Digital Programme and Communities Team. This role involves overseeing important digital projects, particularly in enhancing customer service frameworks. Candidates should have a strong background in managing complex projects and a focus on customer engagement. A degree or equivalent education is required. The position is temporary until 31st March 2028, with a competitive rewards package and flexible working arrangements offered.

Benefits

Attractive salaries

Generous annual leave entitlement of 27 days

Local Government Pension Scheme

Flexible working arrangements

Qualifications

• Strong track record in leading and delivering major digital projects.
• Experience with Interactive Voice Response (IVR) systems is an advantage.
• Ability to manage multiple complex digital projects.

Responsibilities

• Lead and manage digital projects within the Digital Project Management Office.
• Support the Customer Service transformation programme.
• Ensure the projects meet council digital transformation goals.

Skills

Leadership

Organizational skills

Stakeholder engagement

Customer focus

Complex project management

Education

Degree level education or equivalent in a related discipline

Job description

A local government entity in the UK is looking for a Project Manager to join their Digital Programme and Communities Team. This role involves overseeing important digital projects, particularly in enhancing customer service frameworks. Candidates should have a strong background in managing complex projects and a focus on customer engagement. A degree or equivalent education is required. The position is temporary until 31st March 2028, with a competitive rewards package and flexible working arrangements offered.