Digital Platform Manager

City Plumbing; Basildon; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading e-commerce platform is seeking a Digital Platform Manager to optimize their Shopify ecosystem and enhance online shopping experiences. This role requires a blend of technical and strategic skills to drive performance across multiple channels. Ideal candidates have a background in e-commerce management, digital marketing, and a passion for improving customer journeys. Benefits include flexible working options and a range of employee perks.

Benefits

Bonus

Discounts and savings

Life assurance

Flexible working options

Mental Health support

Career development opportunities

Qualifications

• Experience managing a Shopify ecosystem.
• Ability to enhance site speed and UX.
• Strong understanding of PPC and SEO strategies.

Responsibilities

• Lead strategic development and optimisation of Shopify store.
• Drive performance across key marketplaces.
• Utilise analytics for data-driven decisions.

Skills

Shopify Mastery

E-commerce Strategy

Data Analysis

Performance Marketing

Team Collaboration

Tools

Google Analytics

Shopify

Job description

Want to shape the future of an e-commerce platform? The Underfloor Heating Store is looking for a Digital Platform Manager to grow our primary e-commerce channels. This is a crucial role for a platform architect who thrives on optimisation, scalability, and delivering a seamless online shopping experience.

You’ll take full technical and strategic ownership of our multi-site Shopify ecosystem—not just maintaining it, but fundamentally enhancing its speed, functionality, and UX. While this is a developer-first role, your expertise must extend to the commercial front: you’ll ensure our PPC campaigns land perfectly and that our SEO content strategies are built on a high-performing platform.

This is the perfect role for a builder who wants to see their technical work directly translate into significant sales and long-term business growth.

• Shopify Mastery: Lead the strategic development, maintenance, and optimisation of our core Shopify store (UX/UI, site speed, conversion rate optimization (CRO), app integration).
• Marketplace Growth: Drive performance and profitability across key marketplaces (e.g., Amazon, eBay), managing listings, inventory synchronisation, and promotional strategies.
• Platform Strategy: Evaluate and implement new e-commerce technologies and tools to enhance functionality and operational efficiency.
• Data-Driven Decisions: Utilise analytics (e.g., Google Analytics) to identify improvements.

You’ll live and breathe our customer-first ethos, with a proactive and forward-thinking approach to learning and expanding your knowledge. You’ll be driven to make a real success of your career, actively seeking to learn and understand new challenges and products. You’ll be a real team player, working within a small technical team, taking pride in all that you do and the value you add to our customers and business.

Successful candidates often come from roles such as: E-commerce Manager, Shopify Developer, Web Development Manager, Front-End Developer (E-commerce Focused), or Digital Product Manager. If you have held a title where you were equally responsible for the technical build and commercial performance of an online store, you are likely a great fit for this hybrid role.

The Underfloor Heating Store is a market-leading online retailer of electric and water underfloor heating systems and associated products direct to consumers. Our huge range of underfloor heating products means there’s something for every project and every budget. As part of the Highbourne Group which proudly consists of City Plumbing, PTS, DHS, NSS, The Underfloor Heating Store, Plumbnation and Plumbworld, we’re proud of our reputation for selling quality products to both trade and retail customers and we’re super excited about our future! We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.

• Bonus
• Discounts, savings and cash back at numerous retailers
• Life assurance
• Extended family policy including maternity, paternity, additional annual leave and more
• Mental Health First Aiders and Employee Assistance Programme, we look out for each other
• Complete induction and a company that lets you grow and encourages development
• Financial education and loans
• Flexible working options
• A business striving to create an environment of inclusion so everyone can be their true self
• And more!

We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it.

We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.