Digital Development Lead (Care for the Carers)

East Sussex Council; Eastbourne; Hybrid; GBP 43,000; Full time

Job summary

A local governmental body in Eastbourne seeks a Digital Lead to develop and implement the Digital Strategy for Care for the Carers. The ideal candidate will have significant experience in managing digital projects and leading change while communicating effectively with stakeholders. This is a full-time fixed-term role offering a salary of £42,839 per annum, along with generous leave and benefits. Applications are encouraged from individuals with caring experience, though this is not a requirement.

Benefits

25 days annual leave plus public holidays

Flexible working hours

Hybrid working arrangement

IT equipment provided

Workplace pension scheme

Employee assistance programme

Qualifications

• 3+ years of experience delivering digital projects within time-scales and budget.
• Experience managing complex digital changes.
• Ability to communicate technical information to non-technical stakeholders.

Responsibilities

• Develop Digital Strategy for Care for the Carers.
• Lead implementation of digital solutions for increased service accessibility.
• Design and deliver colleague training in digital skills.

Skills

Project management

Digital strategy development

Stakeholder communication

Analytical skills

Autonomous working

Education

QCF Level 6 qualification (degree) in IT or related field

Job description

Job Details

Salary: £42,839 per annum
Contract type: Fixed term for 2 years
Working pattern: Full-time

Closing date: 12 January 2026 at noon
Interview date: w/c 19 January 2026

How to apply: Please download the application form below to apply, then email the completed forms to Stephanie Blake at [e-mail] by the advertised closing date.

About the Role

We are seeking an experienced digital professional to lead the development of digital solutions enabling Care for the Carers to provide support to more carers across East Sussex. This is a unique opportunity for a strategic thinker and hands‑on doer to drive transformational change. You will implement online support options for carers while streamlining our internal administrative processes, demonstrating tangible impact throughout. You will develop and deliver our Digital Strategy, champion a digital‑first culture, and ensure smooth transition of digital projects into business‑as‑usual operations. We particularly welcome applications from unpaid carers or those with lived experience of caring, although this is not a requirement.

Key Responsibilities

• Develop Care for the Carers’ Digital Strategy to build capacity and deliver increased accessibility to our services, particularly for digital natives and working carers.
• Identify opportunities for digital solutions enabling growth, including exploring the potential for AI to maximise our capacity to support carers.
• Lead implementation of the Digital Strategy, completing an audit of IT and digital platforms and overseeing implementation of digital applications.
• Work alongside system partners to implement a digital carers’ pathway, ensuring alignment of digital ambitions.
• Design and deliver training to develop colleagues’ digital skills and confidence, championing a digital‑first culture.
• Project‑manage delivery of the digital strategy, leading execution of multiple digital improvements within budget.
• Gather user insights to inform data‑driven decision‑making and identify analytics tools to monitor digital performance.
• Put in place mechanisms for digital leadership and project management to continue beyond the lifespan of this post.

Essential Requirements

• QCF Level 6 qualification (degree) in Information Technology, Computer Science or a related area.
• Significant proven track record (3+ years) of delivering successful digital projects within time‑scales and budget.
• Significant experience (3+ years) of managing complex and far‑reaching digital change.
• Experience of implementing online self‑serve support services.
• Ability to communicate effectively with multiple stakeholders and foster collaboration.
• Strong strategic and analytical skills, confident in gathering data to drive decision‑making and measure impact.
• Strong project‑management skills, with experience implementing multiple complex improvements.
• Ability to explain complex technical information to non‑technical stakeholders.
• Excellent written and verbal communication skills.
• Ability to work autonomously, anticipate needs, solve problems and take initiative.
• Commitment to providing a high standard of service and to the vision and mission of Care for the Carers.

What We Offer

• 25 days annual leave (pro rata) plus 8 public holidays, rising to 29 days after 4 years.
• 3 paid additional days when closed at Christmas.
• Flexible working hours.
• Hybrid working (to be agreed at interview).
• IT equipment provided.
• Free parking at office.
• Workplace pension scheme with automatic enrolment.
• 24/7 employee assistance programme, which includes counselling.

Additional Requirements

• Use of own vehicle with business insurance in place.
• Enhanced DBS check will be required (at charity's expense).
• Current UK resident with proof of right to work in the UK.
• 6‑month probationary period.