Digital Coding Hub Team Manager

Haringey GP Federation; Sefton; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A Primary Care Network is seeking a Digital Coding Hub Team Manager to lead a dedicated team supporting GP practices. This role involves managing a team of clinical staff, overseeing the processing of clinical correspondence, and driving service quality. Ideal candidates will have leadership experience in primary care and be skilled in using EMIS and Microsoft Office applications. This position is based in Sefton and offers a flexible working model with opportunities for professional development.

Qualifications

• Experience in leadership and people management processes in primary care.
• Skilled in using EMIS Web and Microsoft Office.
• Passionate about clinical coding.

Responsibilities

• Oversee the processing of clinical correspondence for GP practices.
• Ensure accurate recording of clinical information using EMIS.
• Provide leadership and people management to Digital Clinical Hub team.

Skills

Leadership

Communication

Attention to detail

Organizational skills

Proactive problem-solving

Team management

Education

GCSE or A Level standard in English and Maths

Tools

EMIS

Microsoft Office

Power BI

Job description

Southport and Formby Health (GP Federation)

Digital Coding Hub Team Manager

The closing date is 11 January 2026

We are seeking a dynamic and motivatedTeam Manager to lead our Digital Clinical Hub at Southport and Formby Primary Care Network (PCN). This role is essential in supporting GP practices within our network by managing and processing clinical correspondence remotely.

Thesuccessful candidate will manage a team of four team leaders and their 10+ staff, with potential for further expansion. This team is responsible for the accurate coding of relevant information and the escalation of necessary documents for further management. This position offers an exciting opportunity to contribute to the ongoing improvement and innovation of our services.

Although advertised at full time, hours between 30-37.5 hours will be considered if the applicant was pursuing a part-time role.

Successful applicants will be asked to attend an interview on Monday 19th January.

Please contact Louise Sproat on [e-mail] if you would like more information regarding the role.

Main duties of the job

The ideal candidate has experience of leadership and people management processes in primary care and is passionate about clinical coding. They are skilled in using EMIS Web and Microsoft Office, proactive, detail-oriented, and possess strong organisational and communication abilities.

This person thrives both independently and as part of a team, handles pressure well, leads by example and is committed to continuous learning. They enjoy problem-solving, have a passion for high-quality patient care, and are eager to drive innovation.

Job responsibilities

• Manage the Digital Clinical Hub: Oversee the processing of clinical correspondence for all aligned Southport and Formby GP practices.
• Utilise EMIS Functionality: Ensure efficient and accurate recording of clinical information using EMIS software.
• Line Management: Provide leadership and people management to a team of Digital Clinical Hub Care Coordinator Team Leads.
• Reporting: Deliver service reports to Southport and Formby PCN, including Key Performance Indicators (KPIs) and other monitoring requirements.
• Team Development: Support the team in accessing relevant training, development, and supervision sessions.
• Resource Management: Assist in the creation and management of EMIS resources for the digital hub.
• Liaison and Communication: Maintain continuous communication and engagement with PCN practices and other stakeholders via the regular steering group and wider group meetings.

This is an evolving role within the PCN, and additional responsibilities will be added over time as the service evolves.

The individual must also be willing to undertake the appropriate training as set out by the Personalised Care Institute as part of the national framework for Care Coordinators. The individual must be happy to work with both clinical and non-clinical colleagues. The individual must have experience of using clinical systems such as EMIS or be willing to undertake the necessary training, this is essential to the role.

Person Specification

Other Requirements

Qualifications

• Educated to GCSE or A Level standard in English and Maths
• Enrolled in, willing to undertake, or previously completed the Personalised Care Institute training
• Evidence of continued personal development

Personal Qualities

• Desire to continually learn and develop professionally
• Strong attention to detail
• Excellent organisational skills
• Proactive and innovative approach to problem-solving
• Ability to adapt to changing environments and requirements
• Strong interpersonal skills and the ability to motivate and lead a team
• Commitment to high-quality care and service improvement

Knowledge, training and experience

• Knowledge of clinical coding standards and best practices
• Understanding of data protection regulations and confidentiality requirements in healthcare
• Competent in the use of Microsoft Office applications
• Familiarity with Emis clinical software
• Experience in complex administrative procedures
• Experience of working in a primary care setting
• Experience of carrying out people management processes and leading a team
• Experience of managing and planning rotas and workforce
• Experience with data management and quality assurance
• Experience using EMIS resource publisher, population reporting and the creation of protocols, concepts, and templates
• Familiarity with Microsoft Excel
• Familiarity with advanced analytics tools such as Power BI, Tableau, R, Python or others

Skills

• Ability to prioritise workload, work well under pressure, and support team members as required
• Ability to work independently as well as part of a team and leading by example within a managerial role
• Ability to communicate effectively and professionally with colleagues from a wide variety of healthcare professions and diverse groups
• Able to build network links with external organisations as an ambassador for the Primary Care Network

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

About us

Southport and Formby Health (SAFH) are a GP owned company created to enhance the delivery of healthcare services to people living in Southport and Formby.

Southport and Formby Health work collaboratively with Southport and Formby Primary Care Network (PCN).

Southport and Formby PCN is a group of 14 GP Practices located in the Southport and Formby area who work together with other local organisations to improve the health and wellbeing for our local population of around 129,000 people.

We work hard to ensure that the services we offer are the best that they can be and we are constantly developing to ensure we are providing the best services for our local community.

This is an exciting opportunity to lead an innovative service, working with great people and providing much needed support to local GP practices.

Dan Gallagher, PCN Operations Manager

Employer name

Southport and Formby Health (GP Federation)