Digital Broadcasting Manager

Nationwide Building Society; Swindon; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A financial services mutual organization in the UK is seeking a Digital Broadcasting Manager to oversee the operational delivery of digital broadcasts. This role involves preparing and managing live broadcasts while ensuring high quality and compliance. The ideal candidate will have proven experience in digital broadcasting, excellent stakeholder management skills, and the ability to utilize data for continuous improvement. This position supports hybrid working with time spent in the Swindon or London office.

Benefits

Private medical insurance

Pension plan

Performance-related bonus

Training and development

Salary sacrifice benefits

Life assurance

Health and wellness options

Paid volunteering days

Qualifications

• Proven experience delivering digital broadcasts or livestreaming in a complex organisation.
• Strong understanding of digital broadcasting platforms and production processes.
• Confidence working with senior stakeholders and managing expectations.

Responsibilities

• Prepare and deliver live digital broadcasts, technical checks, and rehearsals.
• Manage digital broadcasting platforms and ensure broadcasts run smoothly.
• Plan upcoming broadcasts and coordinate schedules across multiple channels.

Skills

Digital broadcasting experience

Communication skills

Attention to detail

Stakeholder management

Data analysis

Flexibility under pressure

Job description

As a Digital Broadcasting Manager,you’ll be responsible fortheday-to-day delivery and continuous improvement of Nationwide’s digital broadcasting activity. Your role will focus on ensuring live and on‑demand broadcasts are delivered to a consistently high standard, helping colleagues feel informed, connected and confident about our priorities and performance.

You’ll manage the operational delivery of digital webcasts, radio and digital signage, ensuring broadcasts run smoothly, reliably and in line with brand, tone of voice and compliance standards, including accessibility requirements. This includes preparing broadcasts for live delivery, coordinating technical setup, managing schedules and acting as a key point of contact during live sessions.

Working closely with senior leaders, communications colleagues and production partners, you’ll provide practical advice on broadcast formats and approaches that support clear and effective communication. You’ll help translate complex or sensitive messages into engaging broadcast content, focusing on structure, clarity and delivery rather than setting overall communication strategy.

You’ll oversee the performance of digital broadcasting platforms, working with internal teams and suppliers to resolve issues, maintain quality and implement improvements. A key part of the role is reviewing engagement data and feedback, using insight to recommend enhancements and strengthen the effectiveness of future broadcasts.

Through consistent delivery, strong governance and continuous optimisation, you’ll help ensure digital broadcasting remains a trusted, reliable and valued channel for colleagues across the business.

This role is within Group Customer & Communications, which is responsible for building and maintaining Nationwide’s brand and reputation both for customers and colleagues.

Digital broadcasting plays an important role in how we connect with colleagues at scale. Through leadership broadcasts, radio and digital signage, this role helps colleagues understand Nationwide’s strategy, how we’re performing, and how their work contributes to our purpose. By making important messages impactful, engaging and accessible, the role connects colleagues to our future direction. High‑quality, well‑delivered broadcasts help colleagues feel included and informed, regardless of location or role.

By working closely with senior stakeholders and communication leads, the Digital Broadcasting Manager ensures messages are delivered in the right way, at the right time, and through the right channels. Their expertise helps teams choose effective broadcast formats and avoid unnecessary complexity, improving both efficiency and colleague experience.

Through thoughtful use of insight and continuous improvement, the role also helps NBS evolve how it uses digital broadcasting. This ensures our channels remain relevant, reliable and valued by colleagues, supporting long‑term engagement and advocacy.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

• You’ll be responsible for preparing and delivering live digital broadcasts, including final technical checks, rehearsals and live delivery. You will work with senior leaders and communications colleagues to shape broadcast content and agree the best format and approach.
• By managing digital broadcasting platforms and production partners you’ll ensure broadcasts run smoothly and to a high standard. You’ll review engagement data and feedback from recent broadcasts to understand what worked well and identify improvements for the future.
• It’ll be your responsibility to plan upcoming broadcasts, coordinate schedules and balance priorities across multiple channels and requests.

About you

• Proven experience delivering digital broadcasts, livestreaming or video‑based communications in a complex organisation
• Strong understanding of digital broadcasting platforms and production processes, including live and on‑demand delivery
• Confidence working with senior stakeholders, providing clear advice and managing expectations in live environments
• Experience managing multiple broadcasts, schedules and priorities with strong attention to detail
• The ability to translate complex or strategic messages into clear, engaging broadcast content
• Comfortable using data, insight and feedback to evaluate impact and improve future activity
• A collaborative, solutions‑focused approach, with the flexibility to respond calmly to last‑minute changes or live issues

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard‑setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

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