Digital and Technology Solutions Degree Apprenticeship

Roche Children’s Walk; Burgess Hill; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare organization is seeking an IT Apprentice for a four-year degree apprenticeship in Burgess Hill. The role combines university learning at Chichester University with hands-on experience in customer support. Responsibilities include handling enquiries, supporting technical services, and participating in project teams. Ideal candidates will possess strong IT skills, problem-solving abilities, and meet specific educational requirements. This position offers a competitive salary and comprehensive benefits.

Benefits

Competitive salary

Annual bonus

Access to the Roche Total Benefit Fund

Pension scheme

Company car

Qualifications

• Genuine interest in developing a career in IT.
• Ability to engage positively with customers and colleagues.
• Holds a valid UK driving licence.

Responsibilities

• Handling customer and staff enquiries (by phone or in writing).
• Supporting field-based technical service activities.
• Providing high-quality customer support.
• Identifying product quality issues and escalating as necessary.
• Assisting colleagues with troubleshooting on-site.

Skills

Strong IT skills

Effective team player

Good problem-solving abilities

High attention to detail

Confident communicator

Education

Minimum of 2 A Levels plus 5 GCSEs (including Maths, English, IT)

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Opportunity

This four year degree apprenticeship combines University-based learning with on-the-job training. You will attend Chichester University to complete a Software Engineering Degree, whilst working as part of the IS IT Office Team to deliver first class customer support by telephone, remote services and on-site (as appropriate).

This is mainly an office-based role reporting to the Technical Manager – Information Solutions, with a requirement to attend university at an agreed frequency.

The IT Apprentice (ITA) will play a key role in supporting both the IS IT Office team and wider organisational technology needs. They will provide hands‑on assistance with hardware and software related to Roche IT product installations, while also contributing to the development, enhancement and promotion of new technologies across the team. The role includes setting up and maintaining various devices and remote connection equipment, as well as delivering on‑site support to colleagues during complex technical situations. The IT Apprentice will also take responsibility for proactive system monitoring and will participate as a valued member of project teams whenever required.

Key responsibilities

• Handling customer and staff enquiries (by phone or in writing)
• Supporting field-based technical service activities
• Presenting a professional image while providing high-quality customer support
• Strong commitment and enthusiasm toward the degree course studies
• Processing internal colleague enquiries/complaints and troubleshooting
• Identification of product quality issues and escalation to next level of skill and/or specialism
• Use of remote service for diagnostic support
• Documentation with CRM system
• Handling of simple customer complaints, including communication with customers and Roche colleagues
• Evaluation work in Test IT environment to assist troubleshooting
• Assisting colleagues with troubleshooting on‑site
• Planned maintenance activities to assist field support representatives (maintenance, installation, modification)
• Basic corrective maintenance activities to assist field support representatives
• Configuration of new systems
• Minimum number of site visits per annum to maintain knowledge of local laboratory practice and requirements

Who you are

• Strong IT skills and a genuine interest in developing a career in IT
• Effective team player with the ability to engage positively with customers and colleagues
• Good problem‑solving abilities and high attention to detail
• Minimum of 2 A Levels plus 5 GCSEs (grades 9–4 / A–C), including Maths, English, IT and ideally a science subject
• Hold a valid UK driving licence
• Confident communicator with a proactive, customer-focused approach

Location and Recruitment Process

This is mainly an office-based (Burgess Hill) role reporting to the Technical Manager – Information Solutions, with a requirement to attend university at an agreed frequency.

Disclosure notes: This programme offers a comprehensive benefits package, including a competitive salary with annual review, annual bonus, access to the Roche Total Benefit Fund, pension scheme, and a company car.

Unfortunately, visa sponsorship is not available for this role. Candidates must already hold valid authorisation to work in the UK.

Application submission by candidates: deadline Wed 31st December 2025

Recruitment Process

• Phase I: CV and Cover Letter Review (cover letter should not exceed one page)
• Phase II: Video interview – you will be notified if you are successful and moved to the next stage of the process.
• Phase III: In‑person interview with a panel of technical and people leaders.

Cover Letter Guidance

• Why Roche: What is your key motivation for applying for this role?
• Why you: What personal qualities, skills and experience will you bring in relation to what the role will require?

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life‑changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.