Diagnostics Technician - Onsite Tech Support & Parts

Cordaad Nijkerk; Bristol; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading service provider in Bristol is seeking a Diagnostics Technician to provide technical support for coffee vending machines. The role includes troubleshooting electrical and mechanical issues, managing spare parts, and collaborating with various departments. Ideal candidates will have a background in technical support and strong communication skills. Competitive benefits and a collaborative environment offered.

Benefits

Bonus schemes of up to 5%

28 days holiday plus Bank Holidays

Enhanced pension scheme

Free parking

Christmas shutdown

Employee Assistance Programme

Ongoing training and development

Qualifications

• Must possess a good understanding of electrical principles.
• Background in appliance or technical support is essential.
• Effective problem-solving and multitasking abilities are required.

Responsibilities

• Provide telephone and email support to customers.
• Diagnose and troubleshoot vending machine issues.
• Process and manage spare parts requests.
• Inspect and analyze returned components.
• Maintain records in Microsoft Dynamics.
• Prepare technical documentation for various teams.
• Collaborate with different departments for issue resolution.
• Ensure compliance with regulations and standards.

Skills

Understanding of basic electrical principles

Knowledge of electrical, mechanical, and hydraulic systems

Strong IT skills (MS Office, MD Dynamics; SAP advantageous)

Excellent communication skills, written and verbal

Organised and able to manage multiple tasks effectively

Problem-solving mindset with a continuous improvement approach

Team player with a proactive attitude

Appliance/technical support background essential

Tools

Microsoft Dynamics

SAP

Job description

A leading service provider in Bristol is seeking a Diagnostics Technician to provide technical support for coffee vending machines. The role includes troubleshooting electrical and mechanical issues, managing spare parts, and collaborating with various departments. Ideal candidates will have a background in technical support and strong communication skills. Competitive benefits and a collaborative environment offered.