Diagnostic Technician

Swansway Garages Limited; Stafford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-known automotive dealership group in the UK is seeking a dedicated Diagnostic Technician. The role involves conducting vehicle service and inspections, collaborating with team members, and utilizing diagnostic equipment. Candidates should have an L3 qualification in vehicle service and repair, alongside strong problem-solving and communication skills. A valid driving license is required. This position offers various benefits, including increased holiday entitlement and a company pension scheme.

Benefits

Increased holiday entitlement with length of service

Birthday off

24/7 Employee Assistance Programme

Company Pension Scheme

Long service recognition

Discounts on products and services

Car Benefit Scheme

Cycle to Work scheme

Qualifications

• At least 3 years of experience as a Vehicle Technician within a franchised dealership.
• Strong verbal and written communication skills to articulate technical information clearly.
• A valid driving licence for flexible engagement in various tasks.

Responsibilities

• Conduct routine service works and pre-delivery inspections in line with manufacturer guidelines.
• Collaborate with the Workshop Controller to systematically work through assigned tasks.
• Notify customers of any additional necessary repairs.
• Utilise diagnostic equipment to check service quality and perform road tests.
• Complete all relevant service documentation and job cards accurately.

Skills

Problem-solving

Communication skills

Teamwork

Education

L3 qualification in vehicle service and repair

Job description

Swansway Motor Group are seeking a dedicated and experienced Diagnostic Technician to join our team and support our commitment to exceptional automotive service. As a Diagnostic Technician, you will play a crucial role by delivering top‑note service and repair to our valued customers, ensuring every vehicle is ready to hit the road safely and efficiently.

You will be pivotal in maintaining high standards for vehicle safety and customer satisfaction. Your primary responsibilities include:

• Conducting routine service works and pre‑delivery inspections in line with manufacturer guidelines.
• Collaborating with the Workshop Controller to systematically work through assigned tasks.
• Communicating effectively with the front of house Service Advisor team to notify customers of any additional necessary repairs.
• Utilising diagnostic equipment to check service quality and perform road tests.
• Accurately completing all relevant service documentation and job cards, adhering to dealership and warranty requirements.

Our ideal Diagnostic/Master Technician is a proactive team player with a knack for problem‑solving and a passion for automotive excellence. You will bring the following to the team:

• L3 qualification in vehicle service and repair.
• At least 3 years of experience as a Vehicle Technician within a franchised dealership.
• Strong verbal and written communication skills to articulate technical information clearly.
• A positive, can‑do attitude, eager to tackle challenges head‑on.
• A valid driving licence for flexible engagement in various tasks.

Swansway Motor Group, established in 2003 by Michael Smyth and his sons, has proudly expanded to encompass 25 motor dealerships. Located in Cheshire and the West Midlands, extending from Birmingham to Carlisle, Swansway partners with prestigious brands like Audi, Volkswagen, and Land Rover, among others. We are in an exciting growth phase, expanding our own‑brand Motor Match used car sites and continuing to support diverse operations such as our Group Fleet Sales Centre, Trade Part Centres and online eBay shop. Our unique family‑run approach, with the Smyth family actively involved in daily operations, ensures a genuine care for both our customers and employees, fostering an inclusive and supportive atmosphere. This family ethos drives our commitment to excellence and is reflected in our remarkable teams and long service records.

Joining our Swansway family comes with numerous benefits designed to support your growth, well‑being, and work‑life balance:

• Increased holiday entitlement with length of service
• Enjoy your birthday off, on us
• Access to 24/7 Employee Assistance Programme and counselling services for you and your family
• Company Pension Scheme to secure your future
• Long service recognition that celebrates your dedication and contribution
• Discounts on products and services that extend to our family
• Access to our Car Benefit Scheme, for you and your family
• Participation in our Cycle to Work scheme

Next Steps

If you are a qualified Vehicle Technician ready to advance your career with Swansway Motor Group, we want to hear from you. Take the next step and join a team that values excellence in automotive service. Apply today and drive your career forward as a pivotal member of our team.