Development Executive - South Coast...

In Cork; Southampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance firm in Southampton is seeking a Business Development Executive to drive new business and maintain existing clients. The ideal candidate has extensive experience in sales management, exceptional communication skills, and a proven ability to exceed performance targets. This position offers a competitive salary and a range of benefits, including holidays and a pension scheme.

Benefits

25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance

Health cash plan or private medical insurance

Discounted gym membership

Qualifications

• Business and sales management experience in a commercial setting.
• Consistent track record of exceeding targets.
• Eligibility to work in the UK and ability to travel.

Responsibilities

• Actively seek and respond to business opportunities.
• Negotiate favorable terms with Underwriters and Insurers.
• Present a professional image of the company.

Skills

Exceptional negotiation skills

Strong communication skills

Ability to generate leads

Team collaboration

Job description

Development Executive – South Coast Region (Gallagher)

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients’ risk profiles, you’re building trust.

Overview

Our team of Retail Insurance experts is looking for an experienced Business Development Executive to join their successful and dynamic team. Responsible for actively growing and sourcing new business while retaining existing clients, you are an outstanding communicator with exceptional negotiation skills and a strong drive to achieve.

• Actively seek and respond to all new business opportunities whilst exceeding targets.
• Focus on the needs of retail customers, offering a broad range of services and products to upsell.
• Contribute to overall target as a strong performer, great teammate, and high‑integrity professional.
• Attend trade dinners, AGMs, trade shows, and expos, leveraging interpersonal skills to seize new opportunities.
• Negotiate favourable terms with Underwriters and Insurers.
• Present a dynamic and professional image of Gallagher, encouraging open dialogue about our industry expertise.

About You

• Business and sales management experience gained in a commercial setting.
• Consistent track record of delivering against targets within a regulated, measurable framework.
• Ability to generate leads and build pipelines autonomously.
• Eligibility to work in the UK with the ability to travel.

Compensation and Benefits

On top of a competitive salary and exciting career opportunities, we offer a wide range of benefits.

• Minimum of 25 days holiday, plus bank holidays, with the option to buy extra days.
• Defined contribution pension scheme, with Gallagher contribution.
• Life insurance paying 4x basic salary, top‑up to 10x.
• Income protection covering up to 50% of annual income, with top‑up options.
• Health cash plan or private medical insurance.

Additional benefits include:

• Three fully paid volunteering days per year.
• Employee Stock Purchase plan.
• Share incentive plan, HMRC‑approved.
• Critical illness cover.
• Discounted gym membership (over 3,000 gyms).
• Season ticket loan.
• Discounted voucher portal.
• Emergency back‑up family care.
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is core to our business, embedded throughout our organization. For more than 95 years Gallagher has led with a commitment to sustainability and community support.

Gallagher embraces diverse identities, experiences, and talents, allowing us to better serve clients and communities. Inclusion is a conscious commitment; diversity is a vital strength. By embracing diversity, we live The Gallagher Way fully.

Gallagher is Disability‑Confident, committed to inclusive recruitment, and supports employees with long‑term health conditions or disabilities.

We are a Living Wage employer and oppose discrimination on any protected characteristic. We provide reasonable accommodations for qualified individuals with disabilities as required by law.

Driver Support Advisor (DSA) – KINTO‑UK Ltd

The Driver Support Advisor is the first point of contact for our customers, managing complaints, queries, and supporting customers across all channels.

Key Responsibilities

• Collaborate with multiple customers across the driver journey.
• Handle queries via helpdesk (phone, email, future web chat).
• Resolve queries on first contact.
• Build sustainable, trusted relationships through open communication.
• Handle complaints with solutions and alternatives within agreed time limits.
• Act as an advocate of our products and services.
• Review customer reporting and correct errors or exceptions.
• Maintain customer information in CRM.
• Complete basic admin tasks such as logging and posting fuel cards.
• Identify and implement business and process improvements.
• Engage customers and fleet contacts beyond expectations.

Requirements

• High professional communication and relationship‑building skills.
• Excellent commitment and engagement with the business.
• Multi‑tasking, prioritising, and organising workload.
• Commitment to doing what is right for the customer.
• Advanced complaint resolution skills.
• Over‑achieving call quality and customer satisfaction record.
• Experience in contract hire, fleet management, or motor trade.
• Knowledge of Microsoft Office (Excel, Outlook).
• Rapid learning of in‑house systems.
• Familiarity with CRM systems.

Key Attributes

• Enjoys talking to customers on the phone.
• Can‑do attitude that never flags.
• Perseverance and pride in getting things right first time.
• Achieves SLA and targets.
• Resolves tricky issues while maintaining a smile.
• Learns from feedback quickly and positively.
• Delivers on promises.
• Excellent attention to detail.

Location: Portsmouth office (optional on‑site parking). Hybrid working three days in office after probation.

Customer Service Manager – Southampton (E‑commerce)

Lead a support team in Southampton, balancing remote and in‑office presence. Responsibilities include managing a team, setting performance targets, training, coaching, analysing feedback, and implementing improvements.

Key Responsibilities

• Manage a team of customer service representatives.
• Set performance targets and conduct training.
• Provide ongoing coaching and development.
• Analyze feedback and support data to identify areas for improvement.
• Implement solutions to enhance overall customer experience.
• Handle escalated customer issues professionally and efficiently.
• Maintain a minimum of 5 years experience in customer service, 2 years in supervisory capacity.

Qualifications

• Strong leadership and communication skills.
• Proven ability to motivate and inspire a team.
• Deep understanding of customer service best practices.
• Proactive problem‑solving approach.
• Experience with CRM systems and customer support software.
• Experience in e‑commerce sector desirable.

Customer Service Representatives – Southampton

Support customers across phone, email, and live chat. Responsibilities include addressing inquiries, resolving complaints, providing accurate information, and maintaining high customer satisfaction.

Key Responsibilities

• Address customer inquiries via phone, email, and live chat.
• Resolve complaints efficiently and professionally.
• Provide accurate product and service information.
• Maintain accurate records in CRM system.
• Identify opportunities to improve customer satisfaction and service delivery.
• Adhere to company policies and procedures for quality service.
• Listen actively to customer needs and provide tailored solutions.
• Contribute to a positive team environment.
• Gather customer feedback for continuous improvement.

Qualifications

• Previous customer service experience highly desirable.
• Excellent communication and interpersonal skills.
• Strong active listening and problem‑solving skills.
• Proficiency in using computers and navigating software.
• Calm under pressure and professional demeanor.
• Strong organizational skills and attention to detail.
• Independent and effective time management in remote setting.
• Basic CRM knowledge a plus.

Customer Service Lead – Southampton

Manage and inspire the support team, oversee day‑to‑day operations, ensure exceptional service delivery, monitor KPIs, analyse feedback, and implement process improvements.

Key Responsibilities

• Lead, train, and motivate a team of customer service representatives.
• Handle escalated customer issues.
• Implement strategies to improve service quality and efficiency.
• Monitor KPIs and analyze feedback to identify improvement areas.
• Maintain positive relationships with customers and internal stakeholders.

Qualifications

• Proven track record in customer service management.
• Excellent leadership, communication, and problem‑solving skills.
• Deep understanding of customer service principles and best practices.
• Experience with CRM software and ticketing systems desirable.
• Bachelor’s degree in Business Administration or related field preferred.
• Significant relevant experience valued.

Customer Service & Administrator – Cosham, Portsmouth

Hybrid working – 2 days remote after probation. Permanent contract possible for the right candidate.

Key Responsibilities

• Handle inbound calls and emails from customers.
• Log detailed information into internal systems.
• Manage multiple email inboxes and prioritize.
• Schedule work and services for vehicle completion.
• Update spreadsheets and internal booking systems.
• Provide administrative support for smooth service.

The Ideal Candidate Will Have

• Previous customer service and administration experience.
• Strong organisational and multitasking abilities.
• Excellent written and verbal communication.
• High attention to detail and accuracy.
• Proficiency in Microsoft Word, Excel, and internal systems.

Customer Service Advisor – Portsmouth (Remote)

First point of contact for customers, delivering support across multiple channels. Remote‑friendly with on‑site support in Portsmouth when required.

Key Responsibilities

• Provide exceptional support via phone, email, and live chat.
• Resolve complaints efficiently and professionally.
• Provide accurate product and service information.
• Maintain accurate records in CRM system.
• Identify opportunities to improve customer satisfaction.
• Adhere to company guidelines and procedures.
• Listen actively to customer needs and provide solutions.
• Contribute to a collaborative team environment.
• Gather customer feedback to inform improvement.

Qualifications

• Previous customer service experience highly desirable.
• Excellent communication and interpersonal skills.
• Strong active listening and problem‑solving abilities.
• Proficiency in computer and software use.
• Professional calm under pressure.
• Strong organisational skills and attention to detail.
• Independent time management in remote setting.
• Basic CRM knowledge a plus.

Customer Service Representative – Bournemouth (Fixed Term)

Hybrid working; presence required in Bournemouth office after training.

About You

Friendly, kind, ambitious, passionate, empathetic and caring.

Key Responsibilities

• Provide outstanding customer service across retail, hospitality, or healthcare settings.
• Team player with strong communication skills.
• Compassionate and caring mindset.
• Excellent multitasking and initiative.
• Deliver solutions that delight customers.
• Maintain strong attention to detail.
• Support, respect, and remain courteous to colleagues.

Rewards and Benefits

• 26 days holiday, increasing to 28 days after two years.
• Opportunities to buy or sell up to five days holiday.
• Annual bonus scheme based on company and personal performance.
• Cycle to work scheme.
• Competitive pension with double match up to 14%.
• 20% discount on life products for you and immediate family.
• Free parking on site (first come, first serve).
• Co‑working space with coffee lounge and other perks.
• Free tea, coffee-making, and dairy‑free options.
• Book‑swap scheme.
• On‑site mental health first aiders and 24‑hour employee EAP helpline.

We Are a Disability‑Confident Employer

We continually work to remove unconscious bias and provide inclusive recruitment. Flexible working is available and we encourage applicants to discuss their needs. We do not sponsor skilled worker visas; candidates must be eligible to work in the UK independently.