Developer Support Engineer

Methodfi; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dynamic tech company in the UK is seeking a Developer Support Engineer to provide technical support for developers using their platform. The role involves responding to inquiries, diagnosing issues, and ensuring a high-quality developer experience. Candidates should have 2–4 years in technical support, strong problem-solving abilities, and familiarity with APIs and SDKs. We offer a competitive salary, benefits, and a flexible vacation policy.

Benefits

Competitive salary and equity package

Health, dental, and vision benefits

Flexible vacation policy

Qualifications

• 2–4 years in developer support or technical support roles.
• Strong problem-solving and methodical debugging skills.
• Clear and concise explanation of technical details.

Responsibilities

• Serve as the first point of contact for developer inquiries.
• Triage and prioritize inbound issues for timely responses.
• Provide initial troubleshooting to unblock customers.

Skills

Problem-solving skills

Clear communication

Familiarity with APIs and SDKs

Technical support experience

Tools

Postman

curl

Wireshark

Job description

LiveKit is revolutionizing the AI landscape by providing the essential network infrastructure that powers multimodal AI interfaces, enabling seamless audio and visual interactions. Founded in 2021, LiveKit has rapidly grown to support over 3 Billion calls annually, 200,000+ developers globally, and industry giants like OpenAI, Salesforce, Spotify, and Meta.

You’ll Thrive at LiveKit if You:

• are obsessed with helping developers succeed

• are known as the go-to person for solving tricky technical issues

• work hard and can move fast without sacrificing quality

• care deeply about polish, detail, and clear communication

• are a fast learner, frequently picking up new tools, systems, and skills

The best way to impress us is by showing how you help others unblock themselves—and maybe by tinkering with LiveKit along the way 😊

About This Role:

We’re hiring a Developer Support Engineer to be the first line of technical support for the thousands of developers building with LiveKit.

You’ll respond to inbound requests, triage and diagnose issues, and ensure developers receive fast, accurate, and empathetic help, whether through direct responses or by routing problems to the right internal teams.

This role is ideal for someone who thrives in a fast-paced, highly technical environment, has a deep curiosity about how things work, and takes pride in creating clarity out of chaos.

You’ll collaborate closely with our Developer Success, Engineering, and Sales teams to make sure every developer gets the help they need and that their feedback informs how we build.

What You’ll Do:

• Serve as the first point of contact for developer inquiries across support channels (tickets, community, Slack, email)

• Triage and prioritize inbound issues, ensuring clear ownership and timely responses

• Reproduce and validate issues where possible, collecting logs, SDK versions, and environment details

• Provide initial troubleshooting or workarounds to unblock customers quickly

• Escalate more complex issues to internal teams with crisp summaries and context

• Document learnings and contribute to internal and external knowledge bases

• Identify trends or recurring issues and collaborate with the team to improve documentation, tooling, and product experience

Who You Are:

• 2–4 years of experience in developer support, technical support, or a customer-facing engineering role

• Strong problem-solving skills with a methodical approach to debugging

• Familiarity with APIs, SDKs, and networking basics (HTTP, WebRTC, WebSocket, SIP)

• Clear written and verbal communicator who can explain technical details concisely

• Comfortable using tools like Postman, curl, Wireshark, and browser dev tools

• Curious and empathetic, always keeping the developer’s perspective in mind

Nice to Have:

• Experience with real-time infrastructure frameworks and protocols such as WebRTC, SIP, or cloud communications APIs

• Familiarity with AI and agent platforms, including voice AI systems or frameworks that combine speech, reasoning, and real-time interaction

• Familiarity with AI and agent platforms, including voice AI systems or frameworks that combine speech, reasoning, and real-time interaction

• Experience using ticketing or issue-tracking tools like Linear, Jira, or Zendesk

• Basic scripting or automation experience for improving internal workflows or triage efficiency

We Offer:

• The opportunity to shape the brand of a fast-growing developer platform

• Collaboration with a small, senior team that deeply values craft and creativity

• Competitive salary and equity package

• Health, dental, and vision benefits

• Flexible vacation policy