Despatch Administration Assistant

Hillarys; Wollaton; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading home improvement company in Wollaton is seeking a proactive Customer Service Administrator. You will ensure accurate order processing, invoicing, and resolution of queries. The role requires strong communication and organisational skills, including proficiency in MS Office and the ability to produce data reports. Join a team that values inclusivity and operational efficiency in a busy distribution setting.

Qualifications

• Previous experience in a similar office-based role.
• Strong communication skills with the ability to liaise at all levels.
• Proficient in MS Office and problem-solving skills.

Responsibilities

• Ensure all orders are invoiced and dispatched accurately.
• Respond to queries ensuring resolution within SLA.
• Create and maintain reports to monitor departmental volumes.

Skills

Communication skills

Team player

Problem-solving skills

Organisational skills

Data analysis

Tools

MS Office (Excel and Word)

SAP

Job description

About the Role

We are looking for a proactive and detail-oriented Customer Service Administrator to join our Distribution Department. In this role, you will play a key part in ensuring all orders are processed accurately, invoicing is completed, and queries are resolved promptly. You will liaise with internal teams, external vendors, and delivery drivers to maintain a smooth and efficient delivery process for our van network.

Key Responsibilities

• Ensure all orders are invoiced and dispatched accurately.
• Respond to queries via phone, email, and face-to-face, ensuring resolution within SLA.
• Communicate daily with internal teams and third‑party vendors to maintain operational efficiency.
• Create and maintain reports to monitor departmental volumes and identify areas for improvement.
• Maintain accurate spreadsheets and Google Docs for data tracking, including shutter movement and external storage.
• Support the Despatch Admin Supervisor in achieving departmental KPIs.
• Authorise release of remade products and uphold quality standards.
• Assist with external storage operations and maintain best practice agreements.
• Promote continuous improvement and ensure compliance with Health & Safety policies.

Skills & Experience Required

• Previous experience in a similar office‑based role.
• Strong communication skills with the ability to liaise at all levels.
• Proficient in MS Office (Excel and Word); SAP knowledge desirable.
• Ability to analyse data and produce reports.
• Problem‑solving skills with the ability to work under tight deadlines.

What We’re Looking For

• A team player with excellent organisational skills.
• Someone who understands the importance of meeting daily deadlines in a distribution environment.
• A proactive individual who can identify issues and implement solutions quickly.

We understand that there is no ‘one size fits all’ approach, and with this in mind, we are dedicated to providing an inclusive workplace where every colleague feels valued and comfortable to be their true self. If you require any reasonable adjustments throughout the recruitment process, please make us aware.