Desktop Support Technician

Connex; Manchester; On-site; GBP 40,000 - 55,000; Full time

Job summary

A fast-growing tech company in Manchester seeks a Senior IT Technician to support IT infrastructure across global offices. You'll onboard new staff, manage user permissions, and troubleshoot issues. Ideal candidates will have Microsoft certification and experience with virtual environments. Join a collaborative team delivering secure, reliable systems and shape the tools that support a world-class SaaS platform.

Qualifications

• Experience in supporting end users across varied technical skill levels.
• Proactive and solutions-focused approach.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Onboard new starters with devices and software.
• Maintain the internal asset register.
• Manage users and permissions via Active Directory.
• Monitor internal systems including antivirus and updates.
• Troubleshoot hardware/software issues.

Skills

End-user support

Proactivity

Adaptability

Microsoft MTA / MCSA / MCSP

Virtual environment management

Job description

As a Senior IT Technician at ConnexAI, you’ll be key in supporting our internal infrastructure across multiple global offices. Reporting to the Global Head of Infrastructure, you’ll handle day-to-day IT operations, onboarding, and troubleshooting while driving service quality and helping embed a culture of best practice.

Based in our Manchester HQ, you’ll work hands‑on with local teams and remotely support international offices to keep everything running smoothly.

Key Responsibilities

• Onboard new starters with devices and software using our standard build process
• Maintain the internal asset register
• Manage users and permissions via Active Directory and Group Policy
• Monitor internal systems, including antivirus, WSUS, and third‑party updates
• Troubleshoot hardware/software issues and coordinate with vendors as needed
• Configure and support VPN access for remote users
• Set up and maintain VLANs to ensure correct network segmentation
• Support and maintain virtual environments
• Identify opportunities to improve internal IT processes
• Act as an escalation point within the Infrastructure team
• Champion a culture of IT security, reliability, and user‑first service

What We’re Looking For

• Confident in supporting end users across varied technical skill levels
• Proactive, adaptable, and solutions‑focused
• Comfortable managing multiple tasks and priorities at once
• Keen to grow your role alongside the business
• Microsoft MTA / MCSA / MCSP (required)
• Experience managing virtual environments

Why Join ConnexAI?

With offices across five continents, ConnexAI is one of the UK’s fastest‑growing tech companies. Our Infrastructure team keeps that engine running, delivering secure, reliable systems that support our global operations.

You’ll be part of a hands‑on, collaborative team solving real‑world challenges, helping shape the tools and processes that support a world‑class SaaS platform.