Desktop Support Engineer (EUC)

Love2shop Business Services; Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

A technology services provider in Liverpool is seeking a Senior IT Recruiter to join their team. The ideal candidate will provide expert IT support and ensure seamless service delivery. Key responsibilities include troubleshooting and resolving tickets, mentoring junior engineers, and collaborating with various teams. This role offers a competitive salary and benefits, along with significant opportunities for career development.

Benefits

25 days holiday plus bank holidays

Private medical insurance

Career progression opportunities

Discounts on retail and travel

Qualifications

• Strong working knowledge of Microsoft Windows OS (10/11).
• Active Directory, Group Policy and basic user management experience.
• Experience using ticketing and asset management systems.

Responsibilities

• Deliver responsive and effective 1st & 2nd line IT support.
• Troubleshoot and resolve complex incidents and requests.
• Support and maintain Microsoft Windows 10/11, Microsoft365.

Skills

Microsoft Windows OS knowledge

Active Directory knowledge

Laptop hardware support

Ticketing and asset management experience

Tools

Halo ITSM

Microsoft 365

Job description

Overview of the Role

We’re looking for an experienced and motivated End User Compute (EUC) Engineer to join our busy & dynamic IT Team, primarily supporting Love2Shop users and systems from our Liverpool office, along with onsite support in both our Birkenhead and Haydock locations. In this hands-on role, you'll provide expert 1st & 2nd line support across a wide range of devices and applications while contributing to ongoing infrastructure improvement initiatives.

As a key part of the wider PayPoint Group, Love2Shop offers a collaborative working environment with room to grow and develop your technical career. You'll be the go-to person for end-user support, helping maintain a high standard of service while ensuring technology empowers our staff to perform at their best.

Key Responsibilities

• Deliver responsive and effective 1st & 2nd line IT support across desktop, laptop, mobile and AV equipment
• Troubleshoot and resolve complex incidents and requests via our Halo ITSM ticketing system (e.g., hardware, software, user access, application support)
• Take ownership of support issues, seeing them through to resolution, and escalating where appropriate
• Support and maintain Microsoft Windows 10/11, Microsoft 365, and Active Directory environments
• Manage IT assets, ensuring accurate tracking and lifecycle planning of hardware/software within our Halo ITSM system
• Assist in planning and delivering EUC refresh projects (hardware replacements, software upgrades)
• Collaborate with infrastructure, network, and 3rd party support teams for seamless service delivery
• Create and maintain internal technical documentation and knowledge base articles
• Adhere to ITIL-aligned service management processes
• Mentor junior engineers and share knowledge to support team development

What We’re Looking For

Technical Experience (Essential):

• Strong working knowledge of Microsoft Windows OS (10/11) and Microsoft 365
• Active Directory, Group Policy and basic user management
• Laptop hardware support and fault diagnosis
• Imaging, deployment and configuration of endpoints
• Experience using ticketing and asset management systems (Halo)

Attributes:

• A proactive approach to problem-solving and incident ownership
• Comfortable prioritising tasks in a dynamic, fast-paced environment
• Strong documentation and organisational skills
• A genuine interest in technology and continuous improvement
• Experience supporting MacOS environments
• AV or collaboration tool support (Microsoft Teams, Logitech, etc.)
• Experience working in a multi-site or corporate environment

What We Offer

The majority of this role will be on site 4 days a week in our Liverpool office. You may occasionally be required to travel to our Birkenhead and Haydock offices.

• A friendly and collaborative working environment in our Liverpool office
• Competitive salary, dependent on experience
• 25 days holiday (plus bank holidays), with the option to buy more
• Private medical insurance, life assurance, and enhanced pension scheme
• Access to a benefits portal with discounts on retail, travel, and more
• Cycle2Work, dental cover, critical illness insurance, and more
• Real opportunities for career progression and training within the wider PayPoint Group

About Us

Love2Shop is part of the PayPoint Group, delivering rewards, incentives and prepaid gift solutions to businesses and consumers across the UK. We’re committed to building a culture where everyone feels empowered to thrive — and where great technology enables even better service.

As a disability-confident committed company, we have a passion for championing equality. We welcome all colleagues into a work environment where success is attainable for everyone, regardless of disability, age, race, religion, gender identity, or sexual orientation. We are committed to ensuring that everyone has equal access to growth and opportunities in our workplace.