Deskside IT Support Engineer — Hands & Eyes Champion

DXC; City of Edinburgh; On-site; GBP 28,000 - 35,000; Full time

Job summary

A technology services provider is seeking a Deskside Support Engineer to provide comprehensive support in a fast-paced, regulated environment. The role includes assisting users with desktop issues, maintaining service quality, and ensuring the accuracy of documented activities. The ideal candidate should be technically competent with strong communication skills and a readiness to learn. The position requires experience in desktop support and knowledge of network infrastructures, and offers a collaborative work model that supports well-being and personal development.

Qualifications

• Proven desktop support experience and technical competence.
• Ability to thrive in a regulated environment.

Responsibilities

• Provide a wide range of deskside support to end users.
• Work to resolve issues accurately and efficiently.
• Take ownership of escalated tickets.
• Contribute to the creation of Knowledge Base Articles.

Skills

Excellent written and verbal communication skills

Ability to work independently and as part of a small team

Experience of working in Desktop support role (3yrs+)

Software and hardware troubleshooting skills

Experience of supporting Microsoft Office suites including Office 365

Proficiency with Network Infrastructure

Printer hardware knowledge

Willingness to support essential out of hours work

Job description

A technology services provider is seeking a Deskside Support Engineer to provide comprehensive support in a fast-paced, regulated environment. The role includes assisting users with desktop issues, maintaining service quality, and ensuring the accuracy of documented activities. The ideal candidate should be technically competent with strong communication skills and a readiness to learn. The position requires experience in desktop support and knowledge of network infrastructures, and offers a collaborative work model that supports well-being and personal development.