Deputy Shop Manager

Dorothy House; Devizes; On-site; GBP 20,000 - 24,000; Part time

Job summary

A charity organization in Devizes is seeking a Deputy Shop Manager to support day-to-day operations of their retail store. The ideal candidate will have a strong focus on customer service and the ability to lead and train volunteers. This part-time position offers 30 hours over 4 days, with regular weekend work required. Competitive salary and benefits, including a discretionary bonus scheme and excellent training and development opportunities, are provided. If you are enthusiastic and customer-focused, we want to hear from you.

Benefits

Discretionary Bonus scheme

23 days plus bank holidays

Excellent training and development

Pension with Life Assurance

Colleague discount

Mileage allowance

Mindful Employer Plus Charter

Qualifications

• Good standard of Maths and English.
• Strong team player with excellent people skills.
• Excellent prioritisation and organisational skills.
• Customer focused with an energetic attitude.

Responsibilities

• Support the Shop Manager in day-to-day store operations.
• Ensure a warm atmosphere for customers and donors.
• Lead volunteers to maintain excellent shop standards.
• Engage and support the volunteer team.
• Assist in sorting and presenting donated stock.
• Deputise for the Shop Manager as needed.

Skills

Good standard of Maths and English

Excellent prioritisation and organisational skills

Strong team player with excellent people skills

Customer focused with an energetic attitude

Job description

At Dorothy House Hospice Care, our charity retail shops play a vital role in funding compassionate, specialist care for people with life-limiting illnesses and their families. Working in one of our retail stores, you will be at the heart of your local community – running a successful charity shop where every sale directly helps us provide comfort, dignity, and support to patients and their families when they need it most.

We will provide you with all the tools, training and support you will need to lead a team to deliver the best customer experience! – No retail or charity experience needed, just a willingness to learn and lead!

DEPUTY SHOP MANAGER - Devizes | £23,987 Per annum, pro rata

If you're looking for a rewarding role where you can develop leadership skills, ensuring every customer leaves with a smile, and play a major role in your community, we want to hear from you. We'll provide you with all the training and support you need to excel in the role and deliver the best customer experience!

The role will include:

• Supporting the Shop Manager in the day-to-day running of the store, ensuring a warm and welcoming atmosphere for customers and donors.
• Being a customer champion, using innovation and continuous improvement to create the best possible retail experience in the Dorothy House store.
• To consistently deliver excellent shop floor front and back of house standards to be a destination store, leading our volunteers to ensure every shopper has a positive experience.
• Engaging with and supporting our amazing volunteer team, ensuring they feel valued, confident, and equipped to deliver excellent service.
• To support with the training, motivation and leadership of volunteers ensuring that they are competent to prepare goods for display; display and rotate goods; provide great customer service; maintain high standards of cleanliness and tidiness; and implement all aspects of our Gift Aid scheme.
• Assisting in the sorting, pricing, and presentation of donated stock to create an appealing shopping environment.
• Deputising for the Shop Manager in their absence, ensuring the smooth operation of the store.
• Helping to recruit and train new volunteers, ensuring they feel part of our friendly and motivated team.

See our full detailed Job Description on our website for more information.

HOURS OF WORK

This is a Part Time position, you will work 30 hours across 4 days.

Due to the nature of this role, you will be required to work regular weekends.

ABOUT YOU

This role is physically demanding and requires regular lifting, moving stock, and being on your feet for extended periods. While full manual handling training will be provided and we commit to considering reasonable adjustments, applicants should be aware that the core duties of this role require a high level of physical activity.

Essential requirements:

• Good standard of Maths and English
• Strong team player with excellent people skills
• Excellent prioritisation and organisational skills
• Customer focused with an energetic and enthusiastic attitude

Desirable requirements:

• Experience working in Retail or Charity Shop
• Previous leadership or supervisory experience
• Full UK driving licence with access to a vehicle

ABOUT THE BENEFITS

The Dorothy House Retail team is an incredible place to work, these are just a few of our benefits that we offer to our staff:

• Discretionary Bonus scheme - a yearly bonus for our retail staff
• 23 days plus bank holidays, increasing with length of service. Plus, the additional ability to buy or sell up to 5 days holiday each year!
• Excellent training and development programme from day one, to support and grow you through your career!
• Pension with Life Assurance.
• Colleague discount across our 30 retail stores.
• 45p per mile for work travel.
• Mindful Employer Plus Charter - supporting our colleagues with access to impartial, confidential advice when you need it most.

If this sounds like your ideal job, then we'd love to see your application!

Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.