Deputy Service Manager

Social Interest Group; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

An empowering support organization based in Bermondsey is seeking a Deputy Service Manager to lead a team focused on helping residents reintegrate into the community after prison. This role involves line management, support for operational delivery, and ensuring quality service outcomes in a trauma-informed environment. Candidates should demonstrate leadership, team motivation skills, and knowledge of the Criminal Justice System. Join this mission-driven team to make a tangible difference in people's lives.

Benefits

25 days annual leave

Employee Assistance Programme

Training and Development opportunities

Qualifications

• Experience in supporting teams and driving service excellence.
• Passion for making a difference in community safety.
• Flexibility to meet service demands, including on-call availability.

Responsibilities

• Provide line management and leadership to the team.
• Support operational delivery and ensure risk management.
• Oversee property and housing management standards.

Skills

Leadership

Team Motivation

Knowledge of Criminal Justice System

IT Proficiency

Ability to Build Rapport

Job description

Location: Bermondsey, near Surrey Quays station. This location has step free and lift access.

Shift Pattern: 37.5 hours per week Monday to Friday working between 08:00 - 16:00, 09:00 - 17:00 and 14:00 - 22:00. You may be required to work flexibly around these hours due to service and resident requirements, including evening work and taking part in the out of hours on call rota for managers.

About the Role

We're seeking a Deputy Service Manager to join our new service which is opening based in Bermondsey, an Independent Approved Premises (IAP) commissioned by Criminal Justice Services (CJS). The service works with residents who have recently been released from prison and helps them to reintegrate into the community, and restart their journey to independence. The team will identify resident needs alongside any licensing restrictions, and will create tailored, person centred support plans including housing support, activities, and personal journey outcomes to help them to reintegrate. The team work in a multi disciplinary approach, working alongside probation services, job centres, mental health teams, and other community partners, with a focus on risk management and public protection.

As a Deputy Service Manager, you will lead the team by providing line management and leadership support to enable and empower the team to deliver high quality support to our residents. You will support the Service Manager in driving service outcomes in line with our contractual requirements, ensuring quality, consistency, within a trauma informed setting.

Key Responsibilities

• Line management and leadership, offering guidance and support throughout the employee lifecycle.
• Support the Service Manager in leading the day to day operational delivery of the service.
• Risk Management ownership, ensuring processes and policies are followed.
• Property and housing management, ensuring accommodation standards, timely maintenance and reporting.
• Striving to ensure excellence and quality in our service delivery.

About You

We're seeking someone with a genuine passion for making a difference and helping to create safer communities for everyone. You will be a keen leader, with the ability to motivate and empower a team to drive excellence as individuals and as a team. You will be knowledgeable of the Criminal Justice System and able to provide advice and guidance to the team to deliver outcomes within a residential setting. We're looking for someone who can build rapport, trust, and a psychologically informed environment for residents, staff, and relevant stakeholders.

• Ability to provide high quality support and line management to staff.
• Ability to motivate and empower a team to achieve KPI's
• Ability to support the Service Manager and help manage staff with daily tasks, caseloads and overall day to day running of the service.
• Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries.
• Ability to promote the service externally to enhance reputation in the area and with partner organisations.
• Ability to work flexibly to meet the demands and needs of the service, including providing emergency on call service as required.
• IT proficiency – learn and navigate new systems including case management, Microsoft, ATS, HR systems, and other organisational software.
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service.
• Eligibility to register with Blue Light Discount Card.
• Access to discounted tickets for music events, shows, sports and more.
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work.
• Training and Development, including access to courses, upskilling, and progression plans.
• Employee Assistance Programme, including counselling.
• Life Assurance Scheme.
• Annual Staff Awards.

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future. Further details can be found on our website.

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Unfortunately, we are unable to provide sponsorship; please ensure you have full right to work in the UK prior to applying to our positions.