Deputy Practice Manager

West Suffolk Clinical Commissioning Group; Bedford; On-site; GBP 35,000 - 45,000; Full time

Job summary

A local healthcare provider in Bedford is seeking a deputy practice manager to oversee administrative functions and support HR processes. You will be responsible for managing reception functions, supporting the practice manager, and handling patient feedback and external communications. The ideal candidate will have a relevant degree, experience in primary care, and familiarity with SystmOne. The position offers a full-time schedule with attractive salary and benefits.

Benefits

Attractive salary and terms

Development opportunities

Support for training

Qualifications

• Relevant degree qualification in business management or equivalent experience.
• Experience working within primary care is essential.
• Experience with SystmOne is a must.

Responsibilities

• Support the practice manager in daily operations.
• Manage the reception and appointment bookings.
• Handle patient feedback and complaints.

Skills

Managerial experience

HR management

SystmOne usage

Ability to work independently

Flexibility in working hours

Education

Degree in business management or equivalent

GCSE English and Maths

HR management qualification or equivalent

Job description

About the Role

Queens Park Group Surgery based in Bedford are looking for a deputy practice manager to join their team on a full-time basis. Reporting to the practice and business manager, this role involves managing the administrative functions, assisting with HR matters and supporting the implementation of policies and procedures for the surgery.

Main responsibilities will include:

• Day to day support to the practice manager.
• Ensure the efficient running of the reception, appointment bookings whilst monitoring demand.
• Oversee medical record management.
• Point of contact for queries.
• Attend meetings as required.
• Manage any patient feedback and/or complaints.
• Assist in recruitment, inductions and training.
• Manage rotas and absence management.
• Monitor compliance.
• Liaise with the Primary Care Network Manager on a regular basis.
• Visit other sites once a month.

Please see job description attached for further details.

About the Candidate

If you are an experienced manager looking for a new challenge, then we would love to hear from you.

All applicants should have the following skills and qualifications:

• A relevant degree qualification in business management, or equivalent qualification or experience.
• HR/management qualification or equivalent experience.
• GCSE or equivalent, English, Maths.
• Experience of working within primary care essential.
• Experience of SystmOne.
• Ability to work without direct supervision and determine own workload priorities.
• Flexible to work additional hours as required.

About Us

We are a very long-established practice working across two sites in Bedford, looking after 12,500 patients. We are also care‑taking another local practice in Bedford, with a list size of 9,000 patients.

• SystmOne clinical system
• Rated “Good” by CQC
• High QOF achievers
• Friendly nursing and administrative support
• Development of special interests encouraged
• Training supported
• Attractive salary and terms and conditions
• 6 months mutual assessment period

We are active members of our primary care network and we welcome collaborative working. Our vision is progressive, we are actively looking for new opportunities and we are a training practice. We “grow our own” staff and are developing advanced nurse practitioners and healthcare support workers. Bedfordshire is a great location and has a reputation for excellent schools, beautiful villages and countryside, close to Milton Keynes for shopping, and 35 minutes from London by train.

Informal enquiries/visits welcome. For further information please contact our practice & business manager by email [e-mail].

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.