Deputy Manager — Guest Experience & Center Operations

Splitsville Entertainment Inc.; Kingston upon Thames; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading entertainment company in the United Kingdom is seeking a Deputy Manager to support operations in an exciting and dynamic environment. The role includes overseeing back and front house operations, inspiring team performance, and ensuring service standards are met. The ideal candidate has management experience, a passion for guest service, and the ability to work in a fast-paced environment. Opportunities for career development and a comprehensive benefits package are included.

Benefits

3 weeks vacation, increasing to 4

Opportunity to earn bonuses

Discounts on food

Access to in-house training

Medical and dental benefits

RRSP matching plan

Mental health support benefits

Qualifications

• Management experience, ideally within a retail or restaurant setting.
• A passion for guest service.
• Evidence of delivering on financial targets, driving business and sales.
• Evidence of inspiring and developing large teams.
• Willingness to work nights and weekends.
• Friendly, energetic, enthusiastic, and positive attitude.
• Excellent communication skills.
• Experience organizing and assigning shift tasks.
• Experience working in a fast-paced environment.

Responsibilities

• Support the Centre Manager with back of house duties.
• Run exceptional operations front of house.
• Deliver financial targets and service standards.
• Inspire the team to provide outstanding guest service.
• Encourage a motivated environment for team members.

Skills

Management experience

Guest service passion

Delivering financial targets

Inspiring and developing teams

Teamwork

Communication skills

Fast-paced environment experience

Job description

A leading entertainment company in the United Kingdom is seeking a Deputy Manager to support operations in an exciting and dynamic environment. The role includes overseeing back and front house operations, inspiring team performance, and ensuring service standards are met. The ideal candidate has management experience, a passion for guest service, and the ability to work in a fast-paced environment. Opportunities for career development and a comprehensive benefits package are included.