Deputy Claims Manager

Gallagher Bassett; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading insurance firm in the UK is seeking a Defence Claims Co-Ordinator to support operations and ensure client satisfaction. The ideal candidate has a law degree or relevant insurance qualification, proven claims handling experience, and strong leadership skills. You will collaborate closely with management, document processes, and ensure high service standards. This position includes a competitive salary along with comprehensive benefits.

Benefits

Minimum of 25 days holiday

Defined contribution pension scheme

Health cash plan or Private medical insurance

Employee Stock Purchase plan

Discounted gym membership

Qualifications

• Proven experience in motor claims handling within a legal, insurance, or claims management environment.
• Calm and focused under pressure with a track record of meeting targets.
• Eligible to work in the UK.

Responsibilities

• Collaborate with the Defence Management Team to enhance client service.
• Document processes and maintain client relationships.
• Ensure compliance with protocols and performance indicators.

Skills

Attention to detail

Leadership skills

Proactive approach

Education

Law degree or Insurance Qualification

Job description

Overview

Join our dynamic team at Strata Solicitors, as a Defence Claims Co-Ordinator. This is your chance to work alongside experienced professionals, develop your leadership skills, and play a key role in delivering exceptional service to our clients.

You will be at the core of our defence team operations, ensuring seamless service delivery and operational excellence. From overseeing processes and managing data to supporting Defence Claims Managers, your contributions will directly influence the success of our claims function.

How you\'ll make an impact

• Collaborate closely with the Defence Management Team to deliver a premium client service.
• Serve as a key liaison between claims handlers and management teams, ensuring smooth communication and workflow.
• Coordinate the efficiency of the claim\'s function by handling incoming and existing claim levels within the team.
• Document procedures, maintain strong client relationships, and prepare for client service reviews.
• Ensure high-quality data management and assist in preparing internal and client reports.
• Produce claims statistics and reports as required to support decision-making and performance tracking.
• Ensure the team achieves and maintains full compliance with office protocols, client service level agreements, and key performance indicators.
• Assist with authorising payments on claims and ensure adherence to agreed processes.
• Provide ad hoc administrative support to the team as required.
• Support the Defence Claims Managers in overseeing service delivery, MI (Management Information), and data reporting.

About You

• A Law degree or Insurance Qualification (or equivalent) is desirable
• Proven experience in motor claims handling within a legal, insurance, or claims management environment.
• A proactive and pragmatic approach with strong attention to detail
• Proven leadership skills and the ability to motivate and drive team performance
• Calm and focused under pressure, with a track record of meeting targets and deadlines.
• Eligible to work in the UK.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you\’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we\’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

Inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

Should you require reasonable adjustments to your application, please get in touch with [e-mail]. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.