Delivery Manager

N Consulting Limited; Bradford, Leeds; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A prominent consulting firm in the United Kingdom seeks an experienced IT Delivery Manager to oversee digital transformation projects. This hybrid role, primarily onsite in Bradford, entails managing significant client accounts, ensuring effective delivery, and governing applications support. Candidates should have over 12 years of IT experience with a strong emphasis on Scaled Agile methodologies. The firm values stakeholder management and requires expertise in financial oversight and contract management. Industry experience in Water/Utilities is advantageous.

Qualifications

• 12+ years of IT delivery experience, including 5+ years in onsite client-facing roles.
• Strong expertise in Scaled Agile / SAFe delivery models.
• Proven experience managing large digital transformation engagements.

Responsibilities

• Serve as the primary onsite representative for the Yorkshire Water account.
• Lead end-to-end delivery of digital transformation programs.
• Own governance across budgeting and contract compliance.

Skills

Scaled Agile delivery models

Stakeholder management

Communication skills

Negotiation skills

Cloud platforms (Azure)

Financial oversight

Job description

Job mode: Hybrid(2 or 3 days in a week; also requires visiting office whenever necessary)

Key Responsibilities

Client & Stakeholder Management

• Serve as the primary onsite Hexaware representative for the Yorkshire Water account.
• Build trusted relationships with senior client stakeholders, IT leadership teams, and business sponsors.
• Facilitate proactive communication, expectation setting, and issue/risk resolution.
• Represent Hexaware in steering committee discussions, governance forums, and executive briefings.

Delivery Leadership

• Lead end‑to‑end delivery of digital transformation programs using Scaled Agile (SAFe or similar) frameworks.
• Oversee multiple workstreams, ensuring alignment with enterprise architecture, delivery milestones, and business outcomes.
• Ensure high‑quality delivery across development, modernization, cloud, data, and digital portfolios.
• Coordinate with distributed offshore/nearshore teams to ensure seamless delivery execution.

AMS / Support Engagement Management

• Govern ongoing AMS work covering application support, incident management, problem management, and enhancements.
• Drive continuous improvement, automation, and efficiency within support and operations.
• Ensure SLA adherence, service stability, and client satisfaction across BAU support functions.

Account Governance & Financial Management

• Own governance across a strategic account covering budgeting, quarterly planning, forecasting, and contract compliance.
• Monitor financial performance, staffing, margin optimization, and operational KPIs.
• Implement structured governance processes including weekly status reports, monthly reviews, risk logs, and audit readiness.
• Identify upsell/cross‑sell opportunities and support strategic account growth.
• Lead and motivate onsite/offshore delivery teams, ensuring performance, collaboration, and capability development.
• Promote a culture of transparency, lean execution, and high accountability.

Required Experience & Skills

• 12+ years of IT delivery experience, with at least 5+ years in onsite client‑facing roles.
• Strong expertise in Scaled Agile / SAFe delivery models.
• Proven experience leading large digital transformation engagements.
• Hands‑on experience governing AMS / support programmes in complex enterprise environments.
• Prior experience managing multi‑tower accounts valued at £10M+.
• Excellent stakeholder management, communication, and negotiation skills.
• Ability to work effectively with global, distributed teams.
• Strong understanding of contract management, delivery governance, and financial oversight.
• Local to Leeds/Bradford or adjacent areas (preferred for onsite presence).
• Water/Utilities industry experience (advantageous).
• Certifications in SAFe, PMP, ITIL, or similar frameworks.
• Familiarity with cloud platforms (Azure), data modernization, and DevOps practices.