Delivery Lead, Operational Excellence

RS Group; Corby; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global service provider in the UK is seeking an Operational Effectiveness Delivery Manager to lead a team, ensuring processes are optimized for sales and customer services. This role focuses on team leadership, resource planning, and quality assurance in a hybrid work environment. Ideal candidates will have a strong background in coaching, commercial acumen, and the ability to navigate customer service challenges effectively. A competitive reward package and growth opportunities are part of the offering.

Benefits

Pension and retirement plan

Medical plans and health screening

Employee assistance programme

Qualifications

• Experience in cross-functional project management for operational improvement.
• Ability to forecast and plan resource needs effectively.
• Familiarity with customer service and sales environments.

Responsibilities

• Lead a team of specialists to optimize operational delivery.
• Maintain governance of processes for service effectiveness.
• Manage customer feedback programs and quality audits.

Skills

Coaching

Commercial acumen

Team leadership

Negotiation

Influencing

Tools

Project management

Lean / Six Sigma

Performance Reporting

Job description

A global service provider in the UK is seeking an Operational Effectiveness Delivery Manager to lead a team, ensuring processes are optimized for sales and customer services. This role focuses on team leadership, resource planning, and quality assurance in a hybrid work environment. Ideal candidates will have a strong background in coaching, commercial acumen, and the ability to navigate customer service challenges effectively. A competitive reward package and growth opportunities are part of the offering.