Delivery Co-ordinator (Specialist Repairs)

Midland Heart Ltd; West Midlands; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading housing organization in the UK is seeking a Delivery Coordinator to support its Specialist Repairs team. In this role, you will be responsible for scheduling work, managing queries from customers and stakeholders, and ensuring accurate data management. The ideal candidate will have experience in scheduling, be knowledgeable in a maintenance environment, and excel in customer service. This position offers a collaborative work environment and opportunities for professional development.

Qualifications

• Experience of scheduling and managing the diary of field-based operatives.
• Knowledge of or ability to use relevant scheduling software.
• Experience working within a repairs or maintenance environment.

Responsibilities

• Respond to specialist repairs related queries from stakeholders and customers.
• Schedule and allocate work to a team of field-based operatives.
• Ensure all relevant certification is provided for completed works.

Skills

Experience in scheduling

Diary management

Customer service skills

Knowledge of Microsoft Excel

Ability to learn in-house systems

Job description

Do you have a keen eye for detail, great interpersonal skills and the ability to provide a brilliant customer service? If yes, then look no further – our Specialist Repairs team are recruiting a Delivery Coordinator to help the team provide vital administrative support.

In this fast-paced varied role, you'll provide all-important support to our Repairs & Maintenance function.

Your day-to-day responsibilities will include:

• Responding to specialist repairs related queries from internal and external stakeholders and customers.
• Scheduling and allocating work to a team of field-based operatives.
• Ensuring that all relevant certification is provided for all works completed. - Responding to Tenant queries, processing jobs & scheduling works.
• Processing Recharges and collaborating with the wider business.Inputting data and management of digital records – ensuring all information held is accurate and up to date.

We offer a supportive and collaborative environment where you can gain invaluable exposure to housing operations, as well as actively contribute to business-critical activities. We have a strong track record of investing in our people too, which means we'll support you to gain the skills you need to develop your career with us.

Our Ideal Candidate? We're looking for a person with a ‘can do' approach, who is willing to learn and able to work collaboratively with others.

• You'll have experience of scheduling and the diary management of a team of field-based operatives, with knowledge of or the ability to use relevant scheduling software.
• You'll have experience and knowledge of working within a repairs or maintenance environment.
• You'll have experience using a range of Microsoft packages including Excel and the ability to learn in-house systems.
• You're confident interacting with a variety of customers/stakeholders and focused on delivering a brilliant customer service at all times - we can support you to develop your technical knowledge of property maintenance and repairs!

Who are Midland Heart? We're one team working together to deliver for our tenants. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).

Interested? Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal and submit a CV and a Cover Letter (no more than 500 words) explaining how you'll make a success of the role.

Please note, we reserve the right to close the advert prior to the advertised closing date.

We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role