DC IT/Run Technician

OVHcloud Group; Erith; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading cloud service provider is seeking a Datacenter IT/RUN Maintenance Technician to provide level 1 support and maintain datacenter operations. You will optimize server setups, troubleshoot issues, and uphold safety standards while working in a dynamic team environment. Ideal candidates should possess strong problem-solving skills, a keen interest in IT, and the ability to work autonomously, along with excellent communication capabilities.

Qualifications

• Physically able to work weekends and holidays.
• Compliance with international standards and regulations.
• Autonomous and adaptable with task prioritization skills.

Responsibilities

• Provide level 1 support to datacenter teams.
• Contribute to datacenter systems architecture.
• Complete maintenance interventions on equipment.
• Escalate incident tickets to Level 2 support.
• Maintain good customer relations and satisfaction.

Skills

Interest in IT and computer hardware

Understanding of maintenance procedures

Effective problem-solving abilities

Team player with communication skills

Basic knowledge of computer networking

Attention to detail

Job description

Within OVHcloud, the Business Unit Industry is responsible for designing and delivering server resources and infrastructures, while innovating and industrializing good practices. It ensures competitive levels of service and quality while respecting deadlines agreed with customers.

As Datacenter IT/RUN Maintenance Technician, you will provide level 1 support to datacenter teams, subsidiaries and OVHcloud customers as well as contribute to set up and maintain our datacenters. You will be part of a team of technician that operate 24/7, managed by a Team Leader.

Your main responsibilities

Contribute to datacenter systems architecture and ensure 1st level of support

• Optimize the racks for new servers
• Connect power and network cables within server and network racks
• Wire the incoming cables and network within the racks respecting wiring scheme
• Install / Uninstall servers as required by the DC Team Leader and in accordance with the operational plan
• Assemble and install computer hardware (assemble / install / upgrade/ update servers)
• Adhere to health and safety rules and regulatory requirements
• Escalate incident tickets to Level 2 support where appropriate

Contribute to Datacenter maintenance

• Complete interventions on the equipment in response to monitoring alerts or customer tickets
• Upgrade the servers (change obsolete components)
• Undertake curative maintenance on delivered servers
• Troubleshoot technical issues using various tools: network, servers
• Understand and maintain cabling systems
• Replace failed networking devices within racks
• Implement actions to resolve problems related to the server environment
• Ensure servers are functioning properly via analysis and monitoring
• Keep asset databases up to date
• Assist team members with other relevant maintenance tasks within the Datacenter

Coordinate activity with all 24/7 teams and help improve customer relations

• Contribute to the continuous improvement of the department, meeting the requirements set out in the quality management system
• Help maintain good customer relations and customer satisfaction on a daily basis
• Ensure information is shared between maintenance agents and provide reports to the Team Leader
• Respect the schedule and targets set by the Team Leader

Skills required

• A keen interest in IT and computer hardware products/components
• Advanced understanding of general maintenance procedures and techniques
• Physically capable and available to work weekends, public holidays, and evenings
• Effective problem-solving abilities
• Work in compliance with international standards, normative and regulatory requirements
• A team player with excellent communication skills
• Organized, autonomous and adaptable
• Basic knowledge of computer networking
• Well-organized person and have the ability to prioritize tasks
• Customer centric oriented
• Autonomous
• Attention to detail and a solution orientated approach
• Positive, energetic and proactive mindset