Database and Operations Manager

Get Grants Ltd; Cambridge; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

An international conservation organization is seeking a Database and Operations Manager to support conservation efforts through efficient data management and operational excellence. The role involves managing the CRM system Raiser’s Edge, ensuring data accuracy and compliance, and overseeing global gift processing. The ideal candidate will have significant experience with CRM systems and a strong background in data analytics, alongside excellent problem-solving skills. This position is remote with occasional visits to the Cambridge office.

Qualifications

• Significant experience in maintaining and administering a CRM system and working with large and complex sets of data.
• Experience in leading a database migration.
• Experience working with fundraising teams (across high-value, individual giving and digital).
• Excellent knowledge of data strategy and data analytics.
• Experience of managing, developing and implementing new systems and business processes.
• Excellent problem-solving and communication skills.
• Positive and open-minded attitude embracing continuous improvement.

Responsibilities

• Oversee the upkeep and maintenance of Raiser’s Edge for the organization.
• Ensure optimal data collection and donor engagement.
• Champion best practices in data input consistency.
• Lead global gift processing and compliance efforts.
• Matrix manage and support the Supporter Care Assistant.

Skills

CRM management

Data strategy

Data analytics

Problem-solving

Communication skills

Tools

Raiser’s Edge

Job description

Function(s): Business Development, Fundraising, International Development, Operations & Service Delivery

Fundraising Type(s): Digital, Major Donor

Sector(s): Animals, Charity Support, Environment & Conservation, International Development

Details

BirdLife International is recruiting a Database and Operations Manager to support conservation efforts through efficient data management and operational excellence to deliver the organisation’s 10-year strategy.

Location: Remote with occasional visits to the Cambridge office

Who we are

People are destroying and consuming nature at a devastating rate. Birds are our early warning system.

BirdLife International is a global family of 123 national partners covering all continents, landscapes and seascapes. We use bird science to collect and analyse data from around the world to implement the most effective and innovative conservation measures possible.

Through our unique local-to-global approach, we deliver high-impact and long-term conservation for the benefit of nature and people. Our network of over two million birders, scientists and local volunteers helps to track, follow, analyse, conserve and understand every bird species in the world.

The role

Reporting to the Deputy Chief Development Officer, the Database and Operations Manager will have operational responsibility for the administration of the CRM (Raiser’s Edge) globally. You will also lead on global gift processing, improvement projects and matrix manage the Supporter Care Assistant.

The Database and Operations Manager will

• Be responsible for the upkeep, maintenance and efficiency of Raiser’s Edge for the organisation.
• Ensure optimal data collection, reporting and donor engagement, so actionable insights can be delivered to drive the success of fundraising.
• Champion best practice and encourage consistency of data input.
• Be the Development Team’s lead expert on Gift Aid and data processing compliance.
• Be the global gift processing lead, including working with third-party fundraising platform providers.
• Matrix manages the Supporter Care Assistant, providing training, support and guidance to colleagues across the Development Team.

Who are we looking for?

We seek a database expert with the aptitude and willingness to learn to develop in this broad role.

The ideal candidate will have

• Significant experience in maintaining and administering a CRM system and working with large and complex sets of data.
• Experience in leading a database migration.
• Experience working with fundraising teams (across high-value, individual giving and digital).
• Excellent knowledge of data strategy and data analytics.
• Experience of managing, developing and implementing new systems and business processes.
• Excellent problem-solving and communication skills.
• Positive and open-minded attitude embracing continuous improvement.

Please click ‘Apply on website’ to be redirected to the Peridot Partners website, where you can find full details of the job description and register your interest to apply.