Data-Driven Customer Journey Manager - Cards Platform

Lloyds Bank plc; Manchester; Hybrid; GBP 59,000 - 67,000; Full time

Job summary

A major UK banking institution is seeking a Customer Journey Manager for its Data team in Manchester. This full-time role involves optimizing customer experiences and collaborating closely with product and engineering teams. Candidates should have experience in product management, strong analytical skills, and be adept at improving processes. The position offers a hybrid working model and a competitive salary ranging from £59,850 to £66,500, alongside a comprehensive benefits package including a generous pension and annual bonus.

Benefits

Generous pension contribution

Annual bonus

Discounted shopping

30 days' holiday

Qualifications

• Demonstrable experience in product management with a focus on customer journey mapping.
• Strong analytical skills to interpret data and translate insights into strategies.
• Excellent written and verbal communication skills tailored to varied audiences.

Responsibilities

• Collaborate with the Product Owner and team to optimize customer journeys.
• Lead continuous improvement efforts and orchestrate across functions.
• Act as a champion for the customer, ensuring their needs are prioritized.

Skills

Product management experience

Customer journey mapping

Strong analytical skills

Excellent communication skills

Problem-solving abilities

Agile/Scrum methodologies

Tools

GCP technology

JIRA

Confluence

Job description

A major UK banking institution is seeking a Customer Journey Manager for its Data team in Manchester. This full-time role involves optimizing customer experiences and collaborating closely with product and engineering teams. Candidates should have experience in product management, strong analytical skills, and be adept at improving processes. The position offers a hybrid working model and a competitive salary ranging from £59,850 to £66,500, alongside a comprehensive benefits package including a generous pension and annual bonus.