Data Analyst: IT Service Insights & Improvement

In Cork; Rhiwderin; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

An established organization in the United Kingdom is seeking a Data Analyst to support IT service delivery by analyzing data across ITIL processes. The role requires proven experience in data analysis and strong knowledge of IT service management. Ideal candidates will have advanced skills in Excel and Power BI. The position offers a hybrid working model and various benefits including flexible working hours and a retirement savings plan.

Benefits

Hybrid working (50% in office / 50% from home)

25 days annual leave plus bank holidays

Retirement savings plan

Discretionary annual bonus up to 10%

Flexible working opportunities

Qualifications

• Proven experience in data analysis focusing on IT service or operational data.
• Strong knowledge of IT service management processes.
• Experience in designing KPIs and performance metrics.

Responsibilities

• Support IT service delivery by analyzing data.
• Work closely with service managers and vendors.
• Ensure services are tracked effectively.

Skills

Data analysis

IT service management knowledge

Advanced Excel skills

Power BI

Communication skills

Continuous improvement mindset

Education

Bachelor's degree in a quantitative field

Tools

Excel

Power BI

Job description

An established organization in the United Kingdom is seeking a Data Analyst to support IT service delivery by analyzing data across ITIL processes. The role requires proven experience in data analysis and strong knowledge of IT service management. Ideal candidates will have advanced skills in Excel and Power BI. The position offers a hybrid working model and various benefits including flexible working hours and a retirement savings plan.