Cybersecurity Support Engineer — Training Provided

Darktrace Ltd; Cambridge; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading cybersecurity company based in Cambridge is looking for a Customer Support Engineer to deliver exceptional technical support to customers. The ideal candidate will have a strong interest in technology, a mathematical or scientific background, and excellent customer service skills. Responsibilities include managing support requests, ensuring smooth customer deployments, and collaborating with the development team. The role offers comprehensive training and benefits including private medical insurance and additional holidays.

Benefits

23 days’ holiday + all public holidays

Additional day off for your birthday

Private medical insurance

Life insurance of 4 times base salary

Salary sacrifice pension scheme

Enhanced family leave

Confidential Employee Assistance Program

Cycle to work scheme

Qualifications

• Genuine interest in technology and a willingness to learn.
• Ability to manage tasks with prioritization and attention to detail.
• Understanding of networking and cybersecurity technologies (desirable).

Responsibilities

• Responding to support requests via the Darktrace Customer Portal.
• Explaining software features and helping customers maximize platform value.
• Ensuring customer deployments run smoothly and efficiently.
• Acting as a liaison between customers and the development team.
• Supporting customer-facing teams with technical aspects of deployments.
• Participating in on-call weekend shifts for 24/7 coverage.

Skills

Technical troubleshooting

Customer service

Communication skills

Teamwork

Analytical thinking

Time management

Education

Strong mathematical or scientific background

Job description

A leading cybersecurity company based in Cambridge is looking for a Customer Support Engineer to deliver exceptional technical support to customers. The ideal candidate will have a strong interest in technology, a mathematical or scientific background, and excellent customer service skills. Responsibilities include managing support requests, ensuring smooth customer deployments, and collaborating with the development team. The role offers comprehensive training and benefits including private medical insurance and additional holidays.