CX Team Leader — Hybrid (Milton Keynes)

Mesh-AI Limited; Milton Keynes; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading UK property platform is seeking a Customer Experience Team Leader in Milton Keynes, operating in a hybrid setup. The role involves leading a team to deliver exceptional customer experiences, overseeing daily operations, and fostering a high-performance environment. Ideal candidates will possess strong leadership skills, resilience, and the ability to manage complex customer queries effectively. The company offers competitive compensation and various employee benefits.

Benefits

Cash plan for dental, optical and physio treatments

Private Medical Insurance

Pension and Life Insurance

27 days holiday plus two paid volunteering days

Competitive compensation package

Access deals and discounts on travel and more

Qualifications

• Strong leadership skills with the ability to motivate and guide a team.
• Excellent time management and organisational abilities.
• Resilience and determination to navigate challenges.
• Emotional intelligence and a growth mindset.
• Confident communicator who can challenge ideas.

Responsibilities

• Lead and inspire the team to deliver exceptional customer experiences.
• Oversee daily operations, managing workloads and service levels.
• Monitor performance metrics to ensure team meets KPIs.
• Provide ongoing coaching and development for team members.
• Manage escalations and empower the team to handle issues.

Skills

Leadership skills

Time management

Resilience

Emotional intelligence

Confident communication

Collaborative attitude

Job description

A leading UK property platform is seeking a Customer Experience Team Leader in Milton Keynes, operating in a hybrid setup. The role involves leading a team to deliver exceptional customer experiences, overseeing daily operations, and fostering a high-performance environment. Ideal candidates will possess strong leadership skills, resilience, and the ability to manage complex customer queries effectively. The company offers competitive compensation and various employee benefits.