CX Advisory Leader - AI-Driven Enterprise Transformations

Genesys Cloud Services, Inc.; Greater London; On-site; GBP 85,000 - 120,000; Full time

Job summary

A leading technology company in Greater London seeks a Senior Principal CX Advisory Consultant to engage executive stakeholders and lead transformative programs. With over 10 years of experience in customer experience and consulting, the ideal candidate excels in stakeholder management and can drive multi-workstream transformation initiatives. Responsibilities also include diagnosing business problems and delivering high-quality consulting in a multicultural environment. Join a firm that champions innovative, AI-driven technologies to enhance customer and employee experiences.

Qualifications

• 10+ years in CX/experience/consulting across multiple industries.
• 5+ years leading teams or multi-workstream programs.
• Presence and gravitas in stakeholder management.

Responsibilities

• Engage and influence executive stakeholders.
• Design and lead large, multi-workstream transformation programs.
• Diagnose business problems through data analysis.

Skills

Stakeholder management

Consulting experience

Change management

Agile methodologies

Analytical skills

Creative problem-solving

Design Thinking

Job description

A leading technology company in Greater London seeks a Senior Principal CX Advisory Consultant to engage executive stakeholders and lead transformative programs. With over 10 years of experience in customer experience and consulting, the ideal candidate excels in stakeholder management and can drive multi-workstream transformation initiatives. Responsibilities also include diagnosing business problems and delivering high-quality consulting in a multicultural environment. Join a firm that champions innovative, AI-driven technologies to enhance customer and employee experiences.