CX Acceleration Lead: Implementations & Exec Alignment

Zendesk, Inc.; City of London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A customer experience software leader in London is seeking a CX Manager to join their CX Acceleration SWAT team. This role involves fostering strong relationships with clients and internal teams while implementing Zendesk solutions. The ideal candidate will have extensive technical experience and a customer-centric approach to ensure client satisfaction. This hybrid role offers flexibility and a dynamic work environment.

Benefits

Phenomenal benefits for wellbeing

Flexible hybrid working environment

Strong team collaboration

Qualifications

• Deep knowledge of Zendesk products with hands-on experience managing environments.
• At least 5 years of technical experience in complex customer environments.
• Exceptional communication and presentation skills.

Responsibilities

• Establish relationships with internal and external teams.
• Conduct technical assessments and implement Zendesk solutions.
• Provide expert consultation and product demonstrations.
• Perform internal reviews and close customer engagements.

Skills

Zendesk product knowledge

Technical experience

Leadership skills

Service management expertise

Customer-facing experience

Communication skills

Problem-solving aptitude

Job description

A customer experience software leader in London is seeking a CX Manager to join their CX Acceleration SWAT team. This role involves fostering strong relationships with clients and internal teams while implementing Zendesk solutions. The ideal candidate will have extensive technical experience and a customer-centric approach to ensure client satisfaction. This hybrid role offers flexibility and a dynamic work environment.