Customer Support Specialist | Flexible & Remote Options

Yorkshire Building Society Group; Bradford; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A prominent financial services organization in Bradford seeks a Customer Services Representative to deliver exceptional service to new and existing customers. The role emphasizes managing interactions through various digital channels, resolving inquiries efficiently, and contributing to a collaborative environment. Ideal candidates will possess strong communication skills and a passion for customer engagement. The organization offers a supportive onboarding experience and various benefits, including flexibility in work arrangements, health coverage, and a competitive bonus scheme.

Benefits

25 days holiday plus Bank Holidays

Bonus up to 15%

Pension contribution up to 11%

Private medical insurance

Access to a self-service benefits portal

Qualifications

• Strong communication skills are essential for customer engagement.
• The ability to adapt in a fast-paced environment is crucial.
• Experience in using digital and IT tools to manage tasks efficiently.

Responsibilities

• Deliver personalized customer service for savings and mortgage customers.
• Manage customer needs across multiple channels effectively.
• Resolve customer issues at first point of contact wherever possible.

Skills

Strong communication skills

Resilience

Excellent listening skills

Interpersonal skills

Attention to detail

Empathy

Tools

Microsoft Office

Job description

A prominent financial services organization in Bradford seeks a Customer Services Representative to deliver exceptional service to new and existing customers. The role emphasizes managing interactions through various digital channels, resolving inquiries efficiently, and contributing to a collaborative environment. Ideal candidates will possess strong communication skills and a passion for customer engagement. The organization offers a supportive onboarding experience and various benefits, including flexibility in work arrangements, health coverage, and a competitive bonus scheme.