Customer Support Specialist - Fast-Paced SaaS (Hybrid London)

Beyonk Limited; Greater London; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A customer-focused tech company is seeking a Customer Support Associate to deliver exceptional support across various digital channels. In this role, you will assist clients in resolving issues and ensuring a smooth experience with the platform. The ideal candidate will be tech-savvy, emotionally intelligent, and have a customer-first mindset. This position offers the flexibility of hybrid work, with the requirement to attend the London office twice a week. Join a fast-growing company and make an impact in a dynamic environment.

Benefits

Flexible working hours

Collaboration in an innovative team

Opportunity for personal growth

Qualifications

• Enjoys helping customers and solving puzzles.
• Able to manage a busy queue and prioritize tasks.
• Excellent at making technical information simple for users.

Responsibilities

• Answer incoming tickets, emails, and chats promptly.
• Recreate issues and identify root causes.
• Collaborate with internal teams to flag bugs and suggest improvements.
• Maintain a high standard of customer support.

Skills

Tech-savvy

Emotionally intelligent

Excellent communicator

Customer-facing experience

Curious investigator

Organised under volume

Job description

A customer-focused tech company is seeking a Customer Support Associate to deliver exceptional support across various digital channels. In this role, you will assist clients in resolving issues and ensuring a smooth experience with the platform. The ideal candidate will be tech-savvy, emotionally intelligent, and have a customer-first mindset. This position offers the flexibility of hybrid work, with the requirement to attend the London office twice a week. Join a fast-growing company and make an impact in a dynamic environment.