Customer Support Specialist

Grangemanagement; England; Hybrid; GBP 33,000 - 40,000; Full time

Job summary

A housing management organisation is looking for a Customer Support Specialist to manage complex caseloads and provide outstanding support to residents in North London. This full-time position offers a salary range of £33,910 - £39,360 per annum and requires strong communication, decision-making, and time management skills. If you are adaptable and want to make a difference in your community, this may be the perfect role for you. Explore this opportunity to develop within a supportive team environment.

Qualifications

• Technical experience in housing management and enforcement.
• Ability to interpret policy and apply guidance accurately.
• Experience in managing complex caseloads.

Responsibilities

• Manage a varied and often complex caseload.
• Build strong relationships with residents and teams.
• Contribute to active learning and knowledge-sharing.

Skills

Strong communication skills

Decision-making

Attention to detail

Time management

Adaptability

Job description

Customer Support Specialist page is loaded## Customer Support Specialistlocations: North London: Morden: Hybridtime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: January 22, 2026 (13 days left to apply)job requisition id: R0018637Location: Hybrid/Islington or MordenSalary: £33,910 - £39,360 per annumHours: Full Time 36 per weekContract Type: PermanentThis is a multi‑case management role that requires confident decision‑making and the ability to manage a varied and often complex caseload. Strong communication skills are essential, as you’ll work closely with internal teams and external agencies, and contribute to active learning and knowledge‑sharing to support continuous improvement.We’re looking for candidates with housing technical experience, including an understanding of tenancy management, enforcement and relevant legislation. You should be able to interpret policy, apply guidance accurately, and make informed decisions that balance customer needs and organisational responsibilities.Accuracy, attention to detail, and the ability to work to a high standard in a busy environment are key. You’ll need to manage your time effectively and stay adaptable as priorities shift. Confidence in making sound judgments and taking ownership of your cases is essential.We want people who can build strong relationships and create a positive experience for our residents. Full training will be provided to help the right candidates develop and thrive within the team.If you believe you have the qualities we’re looking for and want to work for an organisation that makes a real difference, we’d love to hear from you.As you can imagine, the full job description includes lots more detail, so please check it out before applying – .Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle -dive in and find out more .At Clarion Housing Group, we support the responsible use of AI. is your guide to using AI during your recruitment process.**Closing Date: Wednesday 21st January 2026 at midnight.****As part of the assessment process, candidates will be asked to complete a competency-based test, details of which will be given following the shortlisting exercise.**You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.**This vacancy may close without notice.**