Customer Support Specialist

GES; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global events marketing partner is seeking a Customer Support Specialist in Birmingham. You will provide technical support for events and assist clients with their needs. Candidates should have HTML knowledge and experience in the events industry. The role offers competitive salary and opportunities for career progression.

Benefits

Internal career opportunities

Competitive salary

Qualifications

• Experienced Customer Support Specialist with IT competence.
• Good level of HTML knowledge.
• Experience within the Exhibition and Events Industry.

Responsibilities

• Work as part of a support team for technical elements.
• Provide support via phone, email, and face-to-face onsite.
• Attend events for physical onsite registration tasks.
• Train and support onsite staff.
• Assist in creating and updating documentation.

Skills

Customer support

HTML knowledge

Technical support

Communication

Job description

Full details of the job.

Vacancy

Vacancy Customer Support Specialist

Job Reference Number

Job Reference Number VN1348

Employment Type

Employment Type Permanent

Job Advert

Are you a Customer Technical support specialist with an excellent knowledge of HTML? Do you want to join a dynamic Company in an exciting Industry?
GES are currently recruiting for a Customer Support Specialist to join our Event Intelligence team. You will provide pre-event technical and customer support as well as physical onsite build and delivery to both the event organisers and their customers (exhibitors) who have purchased Visit’s products. Furthermore, you will attend and support in delivering a welcome experience to our clients and the event attendees

Who we are
GES is a global, full service face-to-face live events marketing partner. We create some of the most incredible events in the world – think exhibitions, events, sales conferences, and exhibitions of all sizes. From initial strategy to show-stopping audio visual, to insightful measurement – and every detail in between – we bring brands to life!

Our mission is to create memorable event experiences, and we count on you, our talented employees around the world help us do it. We foster an innovative, fast-paced and creative environment for those who like to think, create and work. Our incredible team includes designers, account management, marketing specialists, business pros and artisans – just to name a few. GES employees are great at collaborating and communicating.

What will you do?
You will:

• Work as a part of a support team to plan and deliver all technical related elements required in the signed Customer Contract.
• Provide comprehensive, clear, support to event organisers and their exhibitors, via phone, email and face to face onsite.
• Providing technical support to your allocated client base, not only during the set up for the events but throughout the year.
• Attend events with the expectation to build the physical onsite registration system as well as breakdown upon completion. Build and breakdown includes the preparation and packing of event kit; driving/delivery to and from an event site; lifting and assembly of hardware components.
• Delivery of onsite event, fronting the welcome experience in a professional manner.
• Train and support onsite staff in the delivery of the event welcome experience.
• Pre-event data management and set up.
• Provide post event support to the event organisers as required.
• Assist in collating FAQ’s to make available for the Support and Client Managers’ team to ensure knowledge is shared. Ensure documentation is regularly reviewed and updated as required

What you’ll need
You will be an experienced Customer Support Specialist with a good level of IT competence. You will have HTML knowledge and have experience within the Exhibition and Events Industry.

Development and Benefits
At GES we look to equip you with the tools required for you to progress in your career with us. With plenty of internal opportunities to move within the business and the backing of line managers progression is key to the business growing.

This is a full-time role offering a competitive salary, dependent on experience. We operate a reward strategy based on our team members receiving a salary that best reflects their experience and skill level.

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