Customer Support & Sales Coordinator

Ainscough Crane Hire Group; Wigan; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading crane rental company in the UK is seeking a Customer Support Co‑ordinator to join their team in Wigan. The role involves being the first point of contact for customers, managing sales inquiries, and ensuring exceptional service delivery. Candidates should have strong sales and customer service experience, along with excellent communication skills. This position also offers various benefits, including a bi-annual retention bonus and annual leave.

Benefits

Bi-Annual retention bonus

24 days annual leave plus additional days based on service

Pension 4% employer 5% employees

Access to employee benefits platform

Qualifications

• Strong sales and customer service experience within an operational environment (essential).
• Understanding of the full end to end sales cycle (essential).
• Willingness to learn about Crane Hire and Contract Lift (essential).

Responsibilities

• Be the first point of contact for inbound sales enquiries.
• Track and follow up on sales opportunities and quotations.
• Provide indicative pricing and generate quotations.

Skills

Strong sales and customer service experience

Telephony & CRM systems experience

Construction sector experience

Excellent communication skills

I.T literate (email/CRM/telephony)

Negotiating and influencing skills

Job description

A leading crane rental company in the UK is seeking a Customer Support Co‑ordinator to join their team in Wigan. The role involves being the first point of contact for customers, managing sales inquiries, and ensuring exceptional service delivery. Candidates should have strong sales and customer service experience, along with excellent communication skills. This position also offers various benefits, including a bi-annual retention bonus and annual leave.