Customer Support Manager

WesTrac; Guildford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading mining equipment dealer in Guildford is seeking a Customer Support Manager to enhance aftermarket sales and service growth. The role involves executing strategies to maximize performance and reduce costs for a specific customer group. Ideal candidates should possess a thorough understanding of mining machinery and proven communication and negotiation skills. The position offers opportunity for professional growth and benefits, fostering a diverse and inclusive workplace.

Benefits

Paid Parental Leave

Health & Wellness Discounts

Emergency Services Leave

Employee Share Purchase Plan opportunity

Qualifications

• Trade Qualification or strong understanding of mining machinery components required.
• Experience with Heavy Mining Equipment TCO modelling is beneficial.
• Demonstrated communication and negotiation skills are necessary.

Responsibilities

• Identify and pursue aftermarket sales opportunities.
• Support and manage fleet performance to improve TCO.
• Prepare and deliver sales proposals.

Skills

Trade Qualification or strong understanding of mining machinery components

Understanding of Heavy Mining Equipment TCO modelling

Proven communication skills

Relationship development & negotiation skills

Self-motivated and able to work autonomously

Excellent organisation skills

Job description

Reporting into Mining Business Manager, the Customer Support Manager will join our Mining Sales team on a full-time basis on Pilgangoora Minesite. This role is responsible for the execution of the aftermarket sales strategy for the allocated customer group to maximise sales and service growth. The successful candidate will also be responsible for after sales product support and strategic planning activities to support fleet performance and deliver the lowest Total Cost of Ownership (TCO) for the customer group.

Roster: 8 Days on 6 Days off

What You’ll Do:

• Identify and pursue aftermarket and technology sales opportunities with customers.
• Support the aftermarket sales strategy for assigned customer groups.
• Manage fleet performance to improve total cost of ownership (TCO).
• Prepare and deliver sales proposals.
• Lead commercial negotiations for aftermarket products and services.
• Handle strategic planning, forecasting, and inventory management.
• Use IDS and AMT systems to track and manage sales opportunities.
• Drive continuous improvement projects to enhance site performance.
• Provide product support and resolve product issues.
• Build strong relationships with site teams, including maintenance and planning.

Skills & Experience:

• Trade Qualification or strong understanding of mining machinery components
• Understanding of Heavy Mining Equipment ‘Total Cost of Ownership’ modelling.
• Proven communication, relationship development & negotiation skills, with the ability to influence key stakeholders.
• Self-motivated individual that can demonstrate the ability to work successfully within a team and autonomously.
• Excellent organisation skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve tight deadlines

Our Benefits inclusive of but not limited to:

• Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute . .
• Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success.

WesTrac is a member of the Diversity Council of Australia and recognises the value of and strongly supportthe principles of equal employment opportunities in the workplace, and we are committed to achievinga diverse and engaged workforce. We are an equal opportunity employer and encourage applicationsfrom female, Aboriginal and Torres Strait Island candidates.

WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.

Reference Number: 4005