Customer Support Liaison Officer - VIC

Next Payments; Cheltenham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading payment solutions provider in the UK is looking for a Customer Service Representative to join their team in Cheltenham. The role involves handling calls and providing technical support for ATM and cash systems. We are searching for a friendly team player with a logical mindset and previous customer service experience. This is a fantastic opportunity to kick start a career in a supportive environment with excellent growth prospects.

Qualifications

• Previous customer service experience is essential.
• Must be a friendly team player with logical thinking skills.
• Technical aptitude necessary for the role.

Responsibilities

• Cooperate with technical teams to share information.
• Handle inbound and outbound calls from customers.
• Provide technical assistance and support for cash terminals.

Skills

Customer service experience

Team player

Logical thinking

Technical aptitude

Experience with call management systems

Job description

This role would suit someone that is looking to kick start their career in a fun and supportive team environment, with excellent growth prospects.

You will apply your previous customer service experience to perform the following principal duties:

• Cooperate and liaise with technical team and share information across the organisation.
• Perform quality service at first point of contact.
• Handling all inbound and outbound calls from ATM/Cash Recycler/Cash Express/Cash Redemption Terminal customers, and cardholders.
• Liaising and coordinating with external third-party service providers to resolve issues.
• Provide technical assistance and support to resolve ATM/Cash Recycler/Cash Express/Cash Redemption Terminal faults and issues until resolved

About You

• Friendly team player
• Logical thinker (we can teach you the technical stuff)
• Technical aptitude
• Previous experience with call management systems and monitoring systems

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Next Payments Pty Ltd (Next Payments) ACN 160985106 AFSL 474743. Any advice given is of a general nature and does not take into account any personal circumstances Next Payments recommends you read and assess all relevant terms and conditions, the product disclosure statements and target market determination of any products it provides.