Customer Support Engineer – Manufacturing Solutions (Hybrid)

TC Industries Of Canada Company; Belfast; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A dynamic technology firm based in Belfast is seeking a Customer Support Engineer to join their Support team. In this role, you will troubleshoot and resolve customer issues related to aPriori software while supporting a range of manufacturing processes and technologies. The ideal candidate will have a degree in a STEM field and possess strong communication and problem-solving skills. This position offers an opportunity to work in a hybrid environment and engage collaboratively across teams.

Benefits

Pension match

Private medical & dental

Flexible time off

Unique team-building events

Qualifications

• 1–3 years of experience in technical support or IT consulting.
• Experience with major CAD and PLM systems is advantageous.
• Experience using aPriori software is beneficial.

Responsibilities

• Manage customer questions and involve team members as needed.
• Identify risks to customer accounts proactively.
• Communicate issues and feedback effectively to internal teams.
• Reproduce customer issues for further analysis.
• Write documentation and knowledgebase articles.
• Work on internal projects to improve team efficiency.

Skills

Excellent written and verbal communication

Strong problem-solving abilities

Self-motivated and reliable

Proactive mindset

Education

Degree in Engineering, Computer Science, or another STEM subject

Tools

CREO

Solidworks

NX

CATIA

Teamcenter

Windchill

Job description

A dynamic technology firm based in Belfast is seeking a Customer Support Engineer to join their Support team. In this role, you will troubleshoot and resolve customer issues related to aPriori software while supporting a range of manufacturing processes and technologies. The ideal candidate will have a degree in a STEM field and possess strong communication and problem-solving skills. This position offers an opportunity to work in a hybrid environment and engage collaboratively across teams.