Customer Support Coordinator

Cezanne HR; United Kingdom; On-site; GBP 24,000; Full time

Job summary

A leading company in the window and door fabrication industry is seeking a Customer Service representative. This role involves maintaining customer relationships, assisting with inquiries, and managing stock orders. Applicants should possess strong organizational skills, attention to detail, and a customer-focused attitude.

Qualifications

• 1 year experience in customer service, ideally in manufacturing/construction.
• Confidence using the telephone.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Maintain and develop relationships with customers.
• Assist with customer inquiries about products and services.
• Update customers on order lead-times.

Skills

Organizational skills

Customer rapport

Attention to detail

Resilience

Job description

Emplas Window Systems Ltd Wellingborough, United Kingdom Customer Service On site

Warning! Vacancy not published

Company Description

Emplas is one of the UK’s largest window and door fabricators. As a manufacturer of double glazing we partner with leading window systems suppliers, and offer some of the industry’s most technically advanced low maintenance and energy efficient aluminium and U-PVC windows and doors. Being both upvcwindow manufacturersand aluminiumwindow manufacturers, we work with thetrade,new build, social housing and educational sectors since 1979, our reputation is built on service excellence.

We are a hard-working team who work to our values of integrity, teamwork, determination, excellence and pride, to achieve our purpose of improving Britain’s homes.

Position

What you'll be doing:

• Maintaining and developing close relationships with our long-standing and new customers.
• Assisting customers with all enquiries about our products and services.
• Inform & update customers on order lead-time.
• Liaising with other departments to resolve customer issues/queries.
• Receive and process customers stock orders accurately and by agreed deadlines.
• Surpassing customer expectations on quality and service levels.

Requirements

You will have:

• 1 years experience within a customer service role, ideally in a manufacturing/construction environment (however not essential).
• Confidence using the telephone, be resilient and have a natural rapport with customers.
• Excellent organisational and planning skills.
• Ability to effectively handle multiple tasks in a fast paced environment.
• Excellent attention to detail.

Other information

Salary: £24,000 per annum

Working hours: Monday - Friday 9:00-17:30 , 40h per week with 30min break