Customer Support Coordinator

Johnson Controls Inc.; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology solutions provider in Manchester is seeking a Customer Support Coordinator to enhance customer experience through efficient communication and effective management of administrative tasks. The role involves supporting service managers, coordinating team activities, and assisting in a high-energy environment. Ideal candidates are detail-oriented problem solvers with a customer-first mindset. This opportunity includes competitive salary, generous leave, and comprehensive benefits.

Benefits

Competitive Salary

Generous Leave

Comprehensive Benefits

Free Onsite Parking

Exclusive Discounts

Career Development

Qualifications

• Passionate about providing outstanding customer service.
• Ability to manage workloads and meet KPIs.
• Experience with planning/scheduling tools is preferred.

Responsibilities

• Handle admin tasks and maintain accurate records.
• Coordinate communication with internal and external teams.
• Support internal processes and team activities.

Skills

Customer-first mindset

Strong communication skills

Organised and adaptable

Calm under pressure

Tech-savvy

Multitasking

Job description

.Customer Support Coordinator page is loaded## Customer Support Coordinatorlocations: Manchester-Manchester-United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: WD30256627**Customer Support Coordinator – Join Our Dynamic Team!****What You’ll Do**As a **Customer Support Coordinator**, you’ll play a key role in ensuring our customers receive outstanding service. You will:* Handling admin tasks and maintaining accurate records* Coordinating communication with internal and external teams* Supporting internal processes and contributing to team activities* Promoting our brand and providing accurate product info* Assisting with ad hoc tasks and suggesting process improvements* Managing schedules, rescheduling work, and supporting service managers* Using portals and tools to help meet team KPIs**** **What we offer*** **Competitive Salary:** Reflecting your skills and experience* **Generous Leave:** 25 days annual leave (pro-rated in hours)* **Holiday Purchase Scheme:** Buy up to 10 extra days—up to 35 days total leave* **Comprehensive Benefits:** + Pension plan (up to 7% employer match) + Life assurance + Employee assistance program + Referral scheme* **Exclusive Discounts:** High street brands, cycle-to-work scheme, and Johnson Controls product discounts* **Career Development:** Extensive growth and advancement opportunities* **Free Onsite Parking:** Hassle-free commuting* **Dress Down Fridays:** Casual attire to wrap up the week**What We’re Looking For**We want **passionate, detail-oriented problem solvers** who thrive in a high-energy environment.**Essential Skills:** Customer-first mindset and strong communication skills Organised, adaptable, and calm under pressure Tech-savvy and able to multitask Able to manage workloads and meet KPIs**Preferred Skills:** Experience in the security industry Planning/scheduling experience or GANT-based toolsIf you're ready to **step into a role where you make a difference every day**, apply now and become a valued part of our team!#LI-MS2#LI-OnsiteYour buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.