Customer Support Co-ordinator

Speedy Hire Plc.; Thurnscoe; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading hire provider in Thurnscoe is looking for a Customer Support Co-ordinator to manage the hire process and ensure customer satisfaction. The role involves liaising with stock teams and drivers while building strong relationships with customers. Candidates should have strong organisational and communication skills, a valid driving licence, and ideally previous experience in the hire industry. Flexible working arrangements are available, and the company offers a range of benefits including a pension scheme and discounts.

Benefits

Life assurance

Pension Scheme

95% discount across the Speedy brand

Opportunities for training and development

Health Cash Plan

Employee Assistance Programme

Green Commute Initiative

Qualifications

• Strong organisational and communication skills are essential.
• A valid driving licence is required.
• Experience in the hire industry or a similar role is preferred.

Responsibilities

• Coordinate the hire process, ensuring customer satisfaction.
• Liaise with stock teams, drivers, and engineers.
• Manage communication with customers regarding orders.

Skills

Strong organisational skills

Strong communication skills

Commitment to learn and develop

Driving licence

Previous experience in the hire industry

Ability to support ESG Strategy

Job description

Job Title – Customer Support Co-ordinator

Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!

Location

Thurnscoe depot

About the Role

Based in the depot, the Customer Support Co‑ordinator is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Customer Support Co‑ordinator coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they’re satisfied with our service. On a day‑to‑day basis, you will be desk‑based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.

Required Skills & Qualifications

• Strong organisational skills
• Strong communication skills, both verbally & written
• Commitment to learn and develop
• Driving licence
• Previous experience working within the hire industry or similar sales or operational role
• Ability to support your business unit/team to deliver our ESG Strategy – Decade to Deliver.

Benefits

• Life assurance
• Pension Scheme
• 95% discount across the Speedy brand
• Opportunities for training, development and career progression
>Voluntary Health Cash Plan
• My Staff Shop: discounts and offers for shopping etc. across many suppliers
• Green Commute Initiative: Work scheme for cycling
• PAM – Employee Assistance Programme (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management

Work‑Life Balance & Flexible Working

Speedy operates an industry leading Work‑Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term‑time hours and job‑share opportunities.

Career Development

Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.

Application Information

Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered you complete the application as promptly as possible.

Background Checks

Some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check.

Equal Opportunity Statement

The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and foster an inclusive environment for all people to do the best work of their lives with us. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.