Customer Support Assistant

Bradford Corporation; Bradford; On-site; GBP 25,000 - 26,000; Full time

Job summary

A local council in Bradford is seeking a Customer Support Assistant to provide services in a public-facing role within the library. You will be responsible for delivering programs for adults and children, assisting with IT needs, managing inquiries, and ensuring safety protocols are followed. Candidates should have experience in customer service, strong communication skills, and enjoy working with varied community members. This permanent position offers a competitive salary and diverse duties.

Qualifications

• Previous experience in a customer-facing environment.
• Confidence with IT and ability to assist customers with learning needs.
• Ability to follow safety protocols on site.

Responsibilities

• Deliver a variety of activities including story times and rhyme times.
• Support customers with computer use and library services.
• Manage enrolment and customer queries effectively.

Skills

Customer service experience

Good communication skills

IT proficiency

Numeracy and literacy

Job description

# Customer Support Assistant## Job IntroductionThe post involves a wide range of duties working in a public facing environment with a diverse range of customers, offering them a wide variety of services, events and activities.The post supports operational delivery of the library service Including:• Delivering adult, children’s, and family activities, including story times and rhyme times• Supporting customers with computer use and learning needs.• Enrolling new members and dealing with customer queries• Supporting customers to borrow and return items and use the self-service machines• Using the catalogue and electronic stock management tools• Accessing the library management system and complying with the Council’s information security protocols• Opening and locking up the building and operating the alarm system.• Supporting safety on site including fire evacuation procedures• Basic administrative routinesCandidates should have previous experience of working in a customer facing environment, be literate and numerate, confident with IT, have good communication skills, and enjoy working with people, books and information.For further information regarding this post please contact Gaynor Field on 07582 109948 or [e-mail]**Employee Offer****Equal Opportunities**We do not discriminate against any applicant or employee directly or indirectly on the grounds of gender, marital status, gender re-assignment, pregnancy, sexual orientation, disability, race, colour, ethnic background, religion or belief nationality or age. And, as an equal opportunities employer, the Council strives to employ the best qualified people from a diverse range of applicants. The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities & groups and provides added benefits and resources to its members.The following content displays a map of the job's location.| OpenStreetMap contributors### Customer Support Assistant* **Salary** £25,185.00 - £25,989.00 Per Annum FTE* **Frequency** Annual* **Job Reference** bradfordmbc/TP/1505/1519* **Contract Type** Permanent* **Working Hours** 22.50* **Closing Date** 17 January, 2026* **Job Category** Environment* **Service** Libraries* **Location** City Library, Centenary Square, Bradford, United Kingdom* **Additonal Payments** For Office Use Only* **Posted on** 06 January, 2025