Customer Support Advisor / Administrator

Toyota Manufacturing UK Limited; Warrington; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading automotive manufacturer in Warrington is seeking a Customer Support Advisor/Administrator to provide high-quality support to customers. Responsibilities include responding to customer calls, administration support, and maintaining activity reports. The ideal candidate will have strong communication and time management skills. Competitive salary and numerous benefits are offered, along with opportunities for training and career development.

Benefits

Competitive salary

Attractive company pension

Company sick pay

Voluntary critical illness cover

Free eye tests

Free flu jabs

24/7 Employee Assistance Programme

Benefits platform with discounts and offers

Qualifications

• Strong communication skills are required for customer interactions.
• Ability to manage time effectively and respond quickly to requests.

Responsibilities

• Respond to a high volume of customer calls including breakdowns.
• Provide high quality administration support to internal departments and customers.
• Update customer and supplier portals and monitor activity.

Skills

Excellent written and verbal communication skills

Excellent time management skills

Ability to follow company health and safety procedures

Job description

Customer Support Advisor / Administrator

Join to apply for the Customer Support Advisor / Administrator role at Toyota Motor Manufacturing UK

We are looking for a Customer Support Advisor to work within our customer support team in Warrington to provide high quality administration support to customers.

About The Role

The role involves providing first line support for customers within our sales and service operations. Customer Support Advisors will provide overall support but will have a focus on one of our key business areas.

Responsibilities

• Respond to a high volume of customer calls including breakdowns.
• Provide high quality administration support to internal departments and customers.
• Respond efficiently to all customer enquiries.
• Update customer and supplier portals and monitor activity.
• Update activity reports as required.
• Provide quotations to customers as required.
• Support your focus business area.

Your Profile

• Excellent written and verbal communication skills.
• Excellent time management skills and ability to react quickly to requests.
• Ability to follow company health and safety procedures.

What We Offer

• Competitive salary.
• Attractive company pension.
• Company sick pay.
• Voluntary critical illness cover.
• Free eye tests.
• Free flu jabs.
• 24/7 Employee Assistance Programme.
• Benefits platform with instant discounts and offers.

Training and Career Development

We will provide you with industry leading technical training to ensure you have the knowledge and all the tools to do your job. Plus, there are plenty of opportunities to progress your career and develop your skills within Toyota.

Why Choose Toyota

Toyota Material Handling is the world’s number one manufacturer of materials handling equipment providing quality sales and service support across the UK. We foster a culture where our team members are encouraged to continually improve their processes and strive to provide the highest quality in service for our customers. We aim to create a safe environment where our team members feel valued, fulfilled, engaged and happy. We want to attract the best talent and develop our team so that they achieve their full potential.

Equal Opportunities

Toyota Material Handling UK is an equal opportunities employer.

Job Details

Contract type: Permanent
Job location: Warrington, United Kingdom