Customer Support Advisor

easyJet Airline Company PLC; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading airline company in the UK is seeking a Customer Support Advisor to join their Holidays Operations Centre in Luton. This role involves providing exceptional customer care, resolving queries, and assisting in emergency situations. The ideal candidate will have customer service experience, strong communication skills, and the ability to handle stress. This seasonal role comes with a competitive salary and a benefits package including discounted flights and private medical cover.

Benefits

Company-wide bonus scheme

Private medical cover

5% pension contribution

Discounted flights

Annual holiday vouchers

Flexible benefits

Qualifications

• Experience in a fast-paced customer-facing environment.
• Comfortable handling a high volume of calls.
• Ability to work shifts and adapt to a seasonal contract.

Responsibilities

• Provide exceptional customer care on in-bound calls.
• Resolve queries and complaints while assisting in emergencies.
• Support customers during their holiday experience with tailored assistance.

Skills

Excellent communication skills

Ability to handle stress

Experience in customer service

Fluency in English

Job description

Job Description - Customer Support Advisor (16545)

Customer Support Advisor ( 16545 )

We are recruiting for a number of brand new On Holiday Support Advisors to join us in February 2026.

As an On Holiday Support Advisor, you’ll provide exceptional levels of customer care on in-bound calls, offering solutions and resolving queries. We go the extra mile to identify our customers’ needs and resolve their complaints, dealing with challenges, assisting in emergency situations, and protecting their welfare. You’ll be empowered to do all of this with support from the On Holiday Support Team Leaders and Duty Managers.

You’ll be working in our Holidays Operations Centre (HOC) which is based on site at our HQ in Luton. The HOC is at the heart of our customer operations at easyJet holidays, and we are there to support our customers whilst they are on holiday with us. That support might be giving advice or guidance, resolving complaints or issues, or providing assistance for any emergencies or incidents while our customers are in resort.

Our On Holiday Support Advisors are seasonal roles, meaning you will be employed on a permanent contract but will not be rostered to work between November and March. We also work a mixtures of day and night shifts, on a roster of 5-on/5-off, 4-on/5-off, and 5-on/4-off

What you’ll bring to the team:

This role will be ideal for you if you have experience of working in a fast paced and demanding customer facing environment. You’ll need to be confident dealing with stressful situations, able to work at pace and handle a high volume of calls, be an excellent communicator, and passionate about delivering the highest standards of customer service.

Fluency in English is essential, and any other European languages would be a bonus. You’ll also need to be able to work shifts, and comfortable with the seasonal nature of your contract.

What’s in it for you:

In addition to you competitive base salary, we offer an all-inclusive benefits package which includes our company-wide bonus scheme, private medical cover, and a 5% pension contribution. We offer a variety of share options and life assurance, and we have an impressive range of flexible benefits that you can tailor to your needs.

You’ll have access to heavily discounted flights for yourself and your loved ones, as well as free easyJet Plus membership, annual holiday vouchers, and a generous annual leave entitlement.

How to apply:

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward – so please apply promptly to avoid disappointment.

Recruitment Process:

1. Initial application – please submit your CV through our careers site.
2. A video interview using our ‘Willo’ platform. Completion Deadline 28 December 2025
3. In person Assessments will take place week commencing 5 January at our HQ in Luton
4. Successful candidates will join us on 12 February 2026

At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [e-mail]. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation

About easyJet holidays:

Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet holidays.

In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone – and to do this we’re building remarkable teams with modern ways of working.

By joining us you’ll be part of the UK’s fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You’ll be given autonomy to do your job, a platform to share your ideas, and you’ll get to work with the very best people in the industry – all to create experiences that customers will remember forever.
Make a difference with your next role. Make it easyJet holidays.

Business Area

Customer - easyJet holidays