Customer Success & Support Specialist

Stericycle; Manchester; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading compliance solutions provider in Manchester is looking for a Customer Service Representative to manage incoming customer queries and provide administrative support. The ideal candidate will demonstrate excellent communication skills and have the ability to work independently in a fast-paced environment. Responsibilities include maintaining customer relationships, resolving inquiries, and updating records in the CRM system. The position offers a range of benefits, including a contributory pension scheme and development opportunities.

Benefits

Contributory Pension Scheme

Life Insurance

Cycle to Work Scheme

Access to SteriCares, our employee support fund

Stericycle University

Annual performance related pay review

Referral Scheme

Qualifications

• Ability to work in a fast-paced service environment.
• Strong problem solving skills with attention to detail.
• Excellent verbal and written communication skills.

Responsibilities

• Provide excellent customer service for all inbound queries.
• Build rapport with customers and provide accurate information.
• Accurately record notes for customer interactions in the CRM.

Skills

Customer service

Problem solving

Communication skills

Attention to detail

Commercial awareness

Education

High School or equivalent

Tools

Microsoft Office

Job description

A leading compliance solutions provider in Manchester is looking for a Customer Service Representative to manage incoming customer queries and provide administrative support. The ideal candidate will demonstrate excellent communication skills and have the ability to work independently in a fast-paced environment. Responsibilities include maintaining customer relationships, resolving inquiries, and updating records in the CRM system. The position offers a range of benefits, including a contributory pension scheme and development opportunities.