Customer Success Manager

StudyStash Limited; Bristol; Hybrid; GBP 60,000 - 70,000; Full time

Job summary

A dynamic EdTech company is seeking a Customer Success Manager to manage relationships with university partners in Bristol. This hybrid role involves onboarding, training, and ongoing support, driving product adoption, and enhancing the student learning experience using AI. Ideal candidates will have experience in customer success and a strong understanding of the UK Higher Education sector. Join a passionate team and make a meaningful impact in education.

Benefits

Gym membership

Opportunities for professional development

Flexible working hours

Qualifications

• Minimum 3-year experience in customer success or relationship management.
• Excellent interpersonal and communication skills in writing and presentation.
• Strong understanding of the UK Higher Education sector.

Responsibilities

• Own and manage relationships with assigned university clients.
• Deliver tailored onboarding and training sessions.
• Monitor usage data and engage with clients.

Skills

Customer success

Account management

Interpersonal skills

Communication skills

Analytical skills

Self-starter

Tools

Pipedrive

HubSpot

Intercom

Job description

Job Details

• Location: Bristol – Hybrid (with occasional travel to university campuses and events)
• Salary: £60-£70k OTE depending on experience
• Reports to: CMO

About StudyStash

StudyStash (www.studystash.com) is a powerful AI learning companion that helps students take better notes, learn more effectively, and prepare smarter. Already trusted by students and institutions alike, StudyStash is on a mission to improve learning outcomes by making study more intelligent, personalised, and engaging.

With a growing number of UK and International universities and colleges adopting StudyStash, we’re looking for a Customer Success Manager to ensure our partners get maximum value from the platform.

The Role

As Customer Success Manager, you’ll be the main point of contact for our university partners. From onboarding and training to ongoing support and strategic account development, you’ll work closely with academics, learning support teams, and IT departments to embed StudyStash into teaching and learning.

This is a high-impact role where you’ll build strong relationships, drive product adoption, and help shape how universities support student learning using AI.

Key Responsibilities

• Own and manage relationships with assigned university clients from onboarding through renewal
• Deliver tailored onboarding and training sessions for academic staff and students
• Monitor usage data and proactively engage with clients to increase adoption and retention
• Update and iterate the overall onboarding process including project templates, customer email flows and implementation documentation
• Work with the Product team to feedback insights and inform roadmap priorities
• Identify opportunities for growth and support renewals and upselling initiatives
• Act as an expert on StudyStash, guiding universities on best practices and integration
• Represent StudyStash at sector events, user groups, and conferences

Qualifications

• Minimum 3-year experience in customer success, account management, or relationship management
• Excellent interpersonal and communication skills – written, verbal, and presentation
• Strong understanding of the UK Higher Education sector and academic workflows
• Confident with data and able to use insights to drive engagement strategies
• Self-starter with a focused work ethic that is comfortable working remotely and independently with minimal supervision
• Willingness to travel for in-person meetings, events, and training
• Experience working with or in a UK university or college
• Background in EdTech, SaaS, or digital learning tools
• Familiarity with platforms like Pipedrive, HubSpot, or Intercom
• Understanding of AI in education and digital transformation in Higher education

Why Join StudyStash?

• Be part of a fast-growing EdTech start-up improving how students learn
• Work with a passionate, mission-driven team
• Flexible working with regular team meetups
• Bristol based offices with gym membership
• Opportunities for professional development and growth
• Meaningful impact on the future of education