Customer Success Management Associate (Insurance)

Entrepreneur First; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global leader in risk assessment is seeking a professional to manage the customer success of a portfolio in the re/insurance industry. The ideal candidate should have 2+ years in the insurance sector and a Bachelor's degree. Responsibilities include leading clients through technology changes, ensuring successful adoption of products, and delivering exceptional onboarding experiences. This role thrives on proactive engagement and collaboration within an innovative team environment to maximize customer value.

Qualifications

• Strong experience in customer success in the re/insurance sector.
• Ability to engage with a variety of customers and colleagues.
• Proficiency in using data and technology for decision-making.

Responsibilities

• Accountable for customer success of a portfolio of re/insurance customers.
• Lead customers in adopting Moody’s models and solutions.
• Deliver client onboarding and training for new products.

Skills

Minimum 2 years of experience in the insurance industry

Familiarity with catastrophe risk modeling or risk management

Excellent client-facing skills

Proactive mindset with an instinct for action

Education

Bachelor’s degree in any discipline with a strong academic track record

Job description

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Minimum 2 years of experience in the insurance industry
• Familiarity with catastrophe risk modeling or risk management
• Thrives in a fast paced environment requiring learning on-the-job
• Excellent client-facing skills with the ability to relay complex and technical concepts to broad audiences
• Comfortable engaging with a broad range of people and roles across customers and colleagues
• Proactive mindset with an instinct for action and making positive impact
• Uses data and technology, including generative and agentic AI, to make fast progress and to take decisions
• Ability to identify opportunity for improved customer outcomes, and to develop plans accordingly

Education

• Bachelor’s degree in any discipline with a strong academic track record

Responsibilities

• Accountable for the customer success of a portfolio of re/insurance customers
• Responsible for the delivery of specific customer activities supporting colleagues managing large relationships
• Lead customers through the business and/or technology change required to successful adopt Moody’s models, products, and data to perform their business
• Act as a strong client advocate
• Actively participate in regular account meetings to inform and deliver strategic plans
• Identify and contribute to account renewal and risk mitigation activities
• Ensure customers receive positive experience and outcomes from their post-sales engagements
• Lead clients through their use of Moody’s solutions in reacting to major industry events (e.g. large natural catastrophes)
• Deliver client onboarding and training for new products and services
• Work both independently and with a team

About the Team

You will join Moody’s Insurance Customer Engagement team and focus your time and energy on delivering exceptional experience and outcomes for our customers, ensuring they derive maximum value from Moody’s products and solutions. We partner closely with several adjacent teams including Sales, Product, Modelling, and Engineering. Our top performers operate with a passion for customer success - investing in every customer and colleague relationship, focusing on outcomes not activities, and acting with urgency to maximize impact. We foster a collaborative, innovative environment where our people are encouraged and empowered to positively influence the global risk management industry.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.