Customer Services & Support Executive

Affino; Remote; GBP 23,000 - 27,000; Full time

Job summary

A fast-growing SaaS company in the UK is seeking a Customer Services & Support Executive for a remote position. In this entry-level role, you will manage customer queries, provide first-line support, and collaborate with internal teams. The ideal candidate must have excellent communication skills and a passion for problem-solving, with opportunities for career development within the company.

Benefits

Competitive salary

20 days holiday plus statutory public holidays

Flexible remote working

Career development opportunities

Fun, sociable team culture

Ongoing learning and development

Qualifications

• Excellent verbal and written communication skills.
• Team player, also comfortable working independently from home.
• Strong attention to detail and passion for problem-solving.

Responsibilities

• Provide first-line support for customer queries via calls, emails, and forums.
• Monitor incoming communications, ensuring timely responses.
• Collaborate with internal teams to resolve customer issues.

Skills

Excellent verbal and written communication skills

Strong attention to detail

Problem-solving

Team player

Client-focused approach

Eagerness to learn

Education

GCSE Maths and English (Grade C or above)

Job description

Customer Services & Support Executive – Remote (UK-based) – £25,000 & Great Benefits

Affino is a fast‑growing, innovative SaaS company delivering a market‑leading business platform for media companies, associations, and consultancies. We’re looking for a confident, motivated Customer Services & Support Executive to join our friendly, collaborative team.

Why You’ll Love Working With Us

• Competitive salary of £25 000 + (depending on experience)
• 20 days holiday plus statutory public holidays
• Flexible remote working with occasional travel to London
• Career development opportunities – progression to Senior Support Executive or Head of Customer Services
• Fun, sociable team culture – occasional nights out, gaming nights, and cinema events
• Ongoing learning and development through career sessions with directors

Key Responsibilities

• Provide first‑line support for customer queries via calls, emails, and forums
• Monitor incoming communications, ensuring timely responses and escalation when needed
• Assist clients by replicating issues, troubleshooting, and providing clear guidance
• Collaborate with internal teams (Product, Projects, Technical, Development) to resolve customer issues
• Identify and update Help Guides and FAQs to improve customer self‑service and train the support AI
• Spot and nurture sales leads and feature requests to relevant departments
• Maintain a positive and proactive communication style across all customer interactions

What We’re Looking For

• GCSE Maths and English (Grade C or above) preferred
• Excellent verbal and written communication skills
• Team player, also comfortable working independently from home
• Strong attention to detail and passion for problem‑solving
• Open, friendly, client‑focused approach
• Eagerness to learn new skills and technologies

Ready to Join Us? If you’re passionate about helping customers succeed and want to grow your career in a supportive, forward‑thinking company, we’d love to hear from you! Apply now and become part of the Affino journey.

Seniority level: Entry level

Employment type: Full‑time

Job function: Other

Industries: Administrative and Support Services