Customer Services Representative

Sortedlogistics; Christchurch; On-site; GBP 20,000 - 30,000; Full time

Job summary

A reputable logistics company is seeking a Customer Service Representative to join their team in Christchurch. This is a 12-month Fixed Term role where you will manage customer interactions and ensure seamless service. Candidates should have proven customer service experience, strong communication skills, and the ability to work with Microsoft Office. Join a supportive work culture that values growth and offers career progression opportunities.

Benefits

Supportive team environment

Opportunities for career progression

Training provided

Qualifications

• Proven experience in customer service or office administration.
• Top-notch phone and email skills.
• Highly organized with attention to detail.

Responsibilities

• Handle incoming customer calls and emails professionally.
• Guide customers in using our Portal for self-service.
• Resolve transport and courier inquiries promptly.

Skills

Customer service experience

Phone communication skills

Email communication skills

Microsoft Office proficiency

Organizational skills

Problem-solving abilities

Adaptability

Relationship building

Tools

Excel

Microsoft Office

Job description

Thank you for your interest in this position.

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Customer Services Representative

Sorted Logistics is on the lookout for a passionate and proactive Customer Service Representative to join our team at the Waterloo Road site on a 12-month Fixed Term assignment. You’ll be at the heart of our Customer Success function, ensuring every interaction delivers excellence.

• Take your career to the next level as a Customer Service Representative
• Join a supportive and awesome work culture
• Be the voice that keeps our customers moving

About Us:

Sorted Logistics is a reputable NZ owned logistics company with a real family feel. We are committed to delivering innovative supply chain solutions and developing great people who deliver exceptional results. Our core values—Honesty, Respect, Sharing Passion, Taking Pride, and Teamwork—guide everything we do

About the Role:

As a Customer Service champion, you’ll be the go‑to person for our customers—managing emails, answering calls, and partnering with warehouse and transport teams to keep orders and deliveries running like clockwork.

What your day will involve:

• Handling incoming customer calls and emails with professionalism and a smile
• Guiding customers on how to use our Portal for seamless self‑service
• Quickly resolving transport and courier enquiries to keep things moving
• Building strong, positive relationships with customers and suppliers to solve issues efficiently

Your skills and attributes will demonstrate:

• Proven experience in customer service or office administration with top‑notch phone and email skills
• Comfortable working with Excel and Microsoft Office tools
• Adaptable and eager to learn new systems and processes
• Highly organized with an eye for detail and the ability to multitask
• Strong communicator who builds lasting relationships internally and externally
• Excellent problem‑solving abilities and a can‑do attitude

What sets you up for success:

Your positive mindset and willingness to go above and beyond to help us achieve our vision. Familiarity with Sorted Logistics systems is a bonus, but we’ll provide all the training you need.

Why join Sorted Logistics?

• Support team environment with mentoring and training.
• Opportunities for career progression.
• Be part of a company that values your contribution and invests in your future.

Ready to start your journey with Sorted in Customer Service? Apply now!

Closing date for applications is 22nd February 2026, however we will be reviewing applications as they come in.

Please Note: All applicants must pass a pre‑employment drug and alcohol test, MOJ check, and other relevant pre‑employment checks as required. Applicants should have NZ residency or a valid NZ work visa.